RemoteLeaf Logo
Log in Sign up

Customer Success Manager (talent pool)

3 weeks ago
Philippines
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Digital Marketing Salesforce
Apply Now
Viseven

Viseven

Viseven specializes in providing advanced marketing technology solutions tailored for the life sciences and pharmaceutical industries, focusing on enhancing digital communication and marketing strategies to improve brand visibility and customer engagem...

Pharmaceuticals
251-1K
Founded 2009
View All Jobs 20

Description

  • Act as a strategic partner to clients by guiding digital transformation efforts and sharing market trends and best practices.
  • Serve as the voice of the customer to internal teams.
  • Provide expert advice on Viseven’s products and services so clients can adopt and use them effectively.
  • Oversee cross-functional initiatives and coordinate execution across internal teams.
  • Coordinate onboarding for new customers and monitor adoption after onboarding.
  • Track implementation plans, manage stakeholder communication, and ensure progress stays on course.
  • Measure performance against agreed KPIs, share feedback with stakeholders, and address gaps when needed.
  • Identify new opportunities by uncovering client gaps and pain points and support scoping of qualified opportunities.
  • Collaborate with delivery, product, support, and account teams to ensure a seamless customer experience.
  • Support the account team with the sales process and proposal development.

Requirements

  • Advanced English proficiency, both verbal and written.
  • Client-facing experience.
  • Experience with customer onboarding and customer retention strategies.
  • Ability to analyze data and produce reports.
  • Cross-functional collaboration experience.
  • Basic project management experience.
  • Knowledge of sales and upselling techniques.
  • Experience collecting and analyzing customer feedback.
  • Understanding of how the pharmaceutical market operates, including how pharma companies produce and sell products.
  • Knowledge of digital pharma fundamentals and customer engagement principles.
  • Broad understanding of Viseven’s products and services.
  • Ability to work with specific tools such as briefing/intake forms.
  • Basic understanding of digital infrastructure platforms such as DAM systems, CRM platforms like Veeva, Salesforce, or IQVIA, and marketing automation tools such as SFMC or Eloqua.

Benefits

  • Competitive compensation with regular performance-based salary and career development reviews.
  • Opportunities for career growth and professional advancement.
  • 18 business days of paid time off per year, increasing to 20 business days after 2 years of service.
  • Sick leave, including 4 undocumented business days per year and 20 documented business days per year.
  • 3 paid family leave days for marriage, childbirth, or bereavement.
  • Comprehensive medical insurance coverage.
  • English courses for language development.
  • Professional development through forums and conferences.
  • Regular corporate events and team-building activities.
  • A comfortable, fully equipped office with the option to work from home.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

BrightOrder

Customer Success - Retention & Expansion (Remote)

BrightOrder 51-250 Household Durables

BrightOrder is hiring a Customer Success & Retention Specialist to manage renewals, reduce churn, and strengthen customer relationships for its EMDECS platform and connected hardware solutions.

Canada Full-time Mid Level Customer Success Manager
$65k-$85k
CRM HubSpot JIRA
33 minutes ago
Connecteam

Director of Success

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is seeking a Director of Success to lead post-onboarding customer success for mid-market enterprise and strategic accounts, with the goal of improving retention, product adoption, and customer satisfaction across large organizations.

United States Full-time Lead Customer Success Manager
$170k-$200k
CRM
1 hour, 11 minutes ago
Hootsuite

Customer Success Manager

Hootsuite 10K-50K Media

Hootsuite is hiring a Customer Success Manager to manage a portfolio of enterprise and partner customers, leading onboarding, adoption, and retention efforts that help customers achieve business outcomes on social.

Canada Full-time Mid Level Customer Success Manager
$73k-$102k
Salesforce
1 hour, 13 minutes ago
Smartsheet

Sr. Customer Success Manager, Enterprise - East

Smartsheet 1K-5K Internet Software & Services

Smartsheet is hiring a Sr. Customer Success Manager to oversee large enterprise accounts, drive customer satisfaction and retention, and help customers realize value from the company’s work management platform.

United States Full-time Senior Customer Success Manager
$112k-$142k
1 hour, 58 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers