Customer Support / Client Experience Specialist

1 month ago
Junior
Customer and Technical Support

VirtuHire

VirtuHire is a staffing and recruiting company focused on helping businesses hire remote South African talent. It offers hiring support and employee management services including onboarding, payroll, compliance, and employer-of-record support.

Staffing / Recruiting
11-50
Founded 2019

Description

  • Handle customer inquiries related to orders, billing, product access, and login issues.
  • Provide general support communication to hairdresser clients across multiple service channels.
  • Manage conversations through Zendesk, WhatsApp, SMS, email, direct messages, and occasional calls or virtual meetings.
  • Work through complaint-driven and troubleshooting-led interactions while staying calm and professional.
  • Learn product workflows and explain them clearly to end users.
  • Follow established support processes while taking initiative to resolve customer issues efficiently.
  • Support a fast-moving environment with consistent, service-oriented communication.
  • Cover UK-aligned support schedules, including at least one Saturday support seat.

Requirements

  • 2-3+ years of customer support, customer service, or client service experience.
  • Strong written and verbal communication skills.
  • Comfortable using Zendesk, WhatsApp, SMS, direct messages, email, and occasional calls or virtual meetings.
  • Able to handle complaints and troubleshooting conversations without becoming reactive.
  • Confident learning product workflows and explaining them clearly to end users.
  • Reliable, proactive, and able to follow process while showing initiative.
  • Genuinely enjoys customer service.
  • Open to UK-aligned schedules, including Saturday support coverage.
  • Experience supporting inbound social channels such as Instagram is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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