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Operations and Account Support Coordinator

2 months ago
Philippines
Full-time
Mid Level
Administrative Assistant
Customer and Technical Support
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Virtual Assistance Services

Virtual Assistance Services

VirtualStaff365 is a Melbourne-based outsourcing specialist that helps Australian businesses source, hire, and retain virtual staff. They assist in improving operational efficiency, reducing staffing costs, and growing businesses by providing professio...

Professional Services
11-50
Founded 2016
View All Jobs 25

Description

  • Provide day-to-day administrative, scheduling, and operational support to the Chief Operating Officer.
  • Assist the Account Manager with client documentation, correspondence, and record keeping.
  • Manage client accounts and service requests while tracking deliverables, action items, and follow-ups to completion.
  • Prepare client reports, status updates, and documentation packs.
  • Support internal operational process documentation and process improvements.
  • Track invoice documentation and maintain accurate client, project, and operational records across company systems.
  • Assist in project and site coordination by tracking timelines, schedules, deliverables, and progress updates.
  • Coordinate communication between internal teams, site teams, contractors, and clients.
  • Maintain daily site reports and project documentation registers.
  • Monitor trade licences, permits, registrations, certifications, insurance policies, and renewals to support compliance.

Requirements

  • Proven administrative and coordination experience within the construction or building remediation industry.
  • Excellent written and verbal English communication skills for professional email coordination and stakeholder management.
  • Strong organisational and time-management skills with high attention to detail.
  • Demonstrated experience handling project documentation, schedule tracking, and compliance records.
  • Intermediate to advanced proficiency in Microsoft Office, including Word, Excel, and Outlook.
  • Experience using Microsoft Teams, OneDrive, and SharePoint or similar online collaboration tools.
  • Ability to manage multiple priorities and meet strict deadlines in a fast-paced environment.
  • Reliable and self-managing when working in a remote environment.
  • Ability to work full-time hours aligned to Australian Eastern Standard Time business hours.
  • Experience liaising with Australian councils, regulatory authorities, or building compliance bodies is preferred.
  • Prior experience supporting executive operations and account managers simultaneously is preferred.
  • Familiarity with the strata, commercial, or government sectors within the Australian market is preferred.

Benefits

  • Permanent work-from-home setup.
  • Day shift aligned to Australian business hours.
  • Full-time position.
  • HMO coverage.
  • Annual leave.
  • 13th-month pay.
  • Government-mandated benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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