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Member Services Agent I

13 hours, 6 minutes ago
United States
Contract
Junior
Customer Support
Customer and Technical Support
CRM HIPAA
Apply Now
Vida Health

Vida Health

Vida Health provides a comprehensive health platform that offers personalized coaching and expert guidance for individuals seeking to manage physical and mental health conditions, including weight loss and chronic disease prevention.

Health Care Providers & Services
501-1000
Founded 2013
$188M raised
View All Jobs 14

Description

  • Conduct outbound outreach to introduce members to Vida and explain program enrollment benefits using motivational interviewing and rapport building.
  • Handle inbound member calls, conduct assessments and answer questions about services, enrollment and health goals.
  • Assist members with app navigation, general inquiries and follow-up on previous phone or email interactions.
  • Document member interactions and resolutions accurately in the Member Services system while maintaining HIPAA confidentiality.
  • Resolve member concerns, escalate complex issues to appropriate departments and ensure timely follow-up.
  • Educate members on relevant Vida program offerings and address objections with clear, reassuring solutions.
  • Meet inbound and outbound KPIs for responsiveness, accuracy and service quality.
  • Support ad hoc Member Services projects, including training updates, peer sessions, scripting improvements and quality monitoring.
  • Participate in ongoing training and collaborate with the team to improve service processes.

Requirements

  • High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
  • 2–3 years of customer service or call center experience, preferably in healthcare.
  • Strong verbal and written communication skills.
  • Excellent active listening and problem-solving abilities.
  • Proficiency with CRM and ticketing systems.
  • Ability to work efficiently in a fast-paced, member-focused environment.
  • Strong Wi-Fi connectivity for a remote-first work environment.
  • Ability to maintain member confidentiality and follow HIPAA and healthcare compliance standards.
  • Availability for a 3-month seasonal role, with possible extension based on business demand and performance.

Benefits

  • Remote-first work environment.
  • Potential extension beyond the 3-month seasonal assignment based on business demand and performance.
  • Ongoing training and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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