Senior Account Manager

4 months, 4 weeks ago
Full-time
Senior
Customer and Technical Support
Very Good Security

Very Good Security

VGS is the global leader in payment tokenization, providing security and compliance infrastructure for banks, fintechs, and merchants to manage payment data complexities and accelerate PCI, SOC2, and more compliances.

Internet Software & Services
51-250
Founded 2015
$45M raised

Description

  • Manage a portfolio of existing top-tier and strategic customer accounts.
  • Drive onboarding activities for new customers, including integrations and training, in partnership with implementation teams.
  • Own customer relationships to increase product adoption, support retention, and expand revenue.
  • Build account plans with customers, define key goals and KPIs, and help them achieve business objectives.
  • Monitor customer outcomes and satisfaction across the full lifecycle, from onboarding through renewal.
  • Hold regular weekly, monthly, and quarterly meetings, including discovery sessions and executive business reviews.
  • Act as a trusted strategic advisor and identify upsell and cross-sell opportunities.
  • Represent the voice of the customer internally to inform sales processes and the product roadmap.
  • Develop customer advocates, testimonials, and case studies.
  • Lead workshops that help customers maximize the value of VGS solutions.

Requirements

  • 4+ years of customer-facing experience, primarily in Account Management.
  • Proven success increasing customer satisfaction, adoption, retention, and revenue expansion.
  • Experience growing an existing account base, including pitching new products and negotiating.
  • Track record of maintaining at least 95% renewal revenue and minimizing churn.
  • Experience working with complex, multi-divisional, multi-geographical customers.
  • Experience driving process improvement and building new processes in a startup environment.
  • Strong leadership, project management, and presentation skills.
  • High empathy, executive presence, and strong communication skills.
  • Ability to create structure in ambiguous situations and design effective processes.
  • Experience working cross-functionally with Sales, Product, Marketing, Engineering, and Compliance/Legal teams.
  • Experience with tokenization, payment processing, cryptology, and security products is highly desired.
  • Willingness to travel.
  • BA/BS preferred.
  • No employment sponsorship available at this time.
  • Currently hiring only in California, Colorado, Connecticut, Florida, Illinois, New York, North Carolina, Oregon, Texas, Virginia, and Washington.

Benefits

  • Competitive compensation of $110,000 to $145,000 per year plus commission.
  • Flexible work hours and flexible PTO.
  • Competitive health benefits.
  • VGS stock options.
  • 401(k) plan with 4% employer match and immediate vesting for US employees.
  • Life and disability insurance.
  • Pre-tax flexible spending accounts, including dependent and healthcare FSA for US employees.
  • Global parental leave program.
  • Employee Assistance Program.
  • Home internet reimbursement.
  • New hire home office setup allowance.
  • Professional learning reimbursement.
  • Remote-first work environment with hybrid in-person time for employees within 30 miles of an office.

Interested in this position?

Apply directly on the company website

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