Assistant Utility Issue Adjudicator

3 weeks, 3 days ago
Full-time
Junior
Customer and Technical Support
UtiliSave

UtiliSave

UtiliSave is a trusted utility auditing company specializing in finding substantial savings in commercial utility bills. With a team of educated and experienced professionals, UtiliSave uses proprietary software and intricate algorithms to conduct effe...

Professional Services
11-50
Founded 1992

Description

  • Follow up with utility companies by phone and email to resolve data management issues and obtain required information.
  • Track weekly submissions, adjustments, and open issues through resolution.
  • Maintain accurate records of issue progress, status, and outcomes.
  • Review and analyze rejected issues with the Utility Adjudicator.
  • Coordinate with auditors to obtain documentation needed for issue resolution.
  • Assist with responses and escalation of issues requiring further adjudication.
  • Identify complex or questionable issues for escalation to the Legal Department.
  • Communicate professionally with utility companies, customers, auditors, and internal stakeholders.

Requirements

  • 1–3 years of work experience; administrative experience preferred.
  • Completed undergraduate degree, or degree completion within six months.
  • Ability to understand and explain technical, legal, and business concepts in clear language.
  • Strong written and oral communication skills.
  • Independent problem-solving ability with creative and efficient thinking.
  • Ability to prioritize a high-volume workload and meet deadlines.
  • Persuasive, proactive, and out-of-the-box approach to problem-solving.
  • Authorized to work permanently in the United States as a U.S. citizen or active Green Card holder.
  • U.S. resident living in a state within one hour of Eastern Standard Time.

Benefits

  • Full-time remote position with working hours of 9:00 a.m.–6:00 p.m. Eastern Time.
  • Competitive salary commensurate with experience.
  • Health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Three weeks of paid time off upon starting, plus 11 paid holidays.
  • Industry-specific training and significant growth potential.

Interested in this position?

Apply directly on the company website

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