Post Sales Solutions Consultant

1 month ago
Full-time
Mid Level
Customer and Technical Support
UpGuard

UpGuard

UpGuard is a cybersecurity ratings platform based in Sydney, Australia, specializing in third-party risk management and attack surface monitoring to prevent data breaches and enhance IT security.

Professional Services
51-250
Founded 2012
$47M raised

Description

  • Act as the key technical partner for Account Managers and Customer Success Managers during renewal and upsell motions.
  • Lead technical deep-dives and discovery sessions to identify customer needs and expansion opportunities.
  • Run customized product demonstrations and proof-of-value presentations for existing customers.
  • Design, scope, and validate complex technical solutions and architectures for customers.
  • Architect and deliver API integrations connecting UpGuard to customer systems (e.g., GRC platforms, SIEMs, other security tools).
  • Answer complex technical customer questions and serve as the go-to product authority for the CS team.
  • Create and maintain technical documentation, best-practice guides, integration playbooks, and demonstration scripts to enable the Customer Success organization.
  • Collaborate with CSMs, Support, Product, and Sales to troubleshoot issues, refine solutions, and drive commercial outcomes.

Requirements

  • 3+ years in a customer-facing, post-sales technical role (e.g., Solutions Consultant, Sales Consultant, Technical Account Manager, Professional Services Consultant).
  • Experience in a post-sales or expansion-focused role is highly preferred.
  • Comfortable and effective in a commercial-driven environment, partnering with sales and success teams to achieve revenue goals.
  • Deep understanding of the cybersecurity and GRC ecosystem (examples: ServiceNow, Splunk, SIEMs, other security stack tools).
  • Product-expert mindset with a passion for becoming a deep subject matter expert on a complex software platform.
  • Strong API knowledge and hands-on experience with REST APIs, including reading documentation and using tools like Postman (preferred).
  • Excellent communication skills with the ability to translate complex technical concepts for both engineers and non-technical stakeholders (e.g., VPs).
  • Structured problem-solving approach and ability to diagnose and resolve ambiguous technical problems.
  • Ability to work collaboratively across teams (CSMs, Support, Product) and enable others through documentation and enablement materials.
  • Successful candidates must pass a national police history check and reference checks; UpGuard cannot support candidates requiring visa sponsorship or relocation (US applicants: hiring currently limited to CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC).

Benefits

  • Monthly lifestyle subsidy for financial, physical, and mental well-being.
  • Work-from-home setup allowance to equip your home office within the first 3 months.
  • $1,500 USD annual Learning & Development allowance for career development.
  • Generous annual leave to support time off and recharge.
  • 18 weeks paid parental leave irrespective of parenting role.
  • Personal leave allowance including sick and carer’s leave.
  • Fully remote working environment with optional physical offices in Sydney & Hobart and no mandatory on-site attendance.
  • Top-spec hardware provided plus paid subscriptions to generative AI tools to support your work.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

IN Associate - Customer Success (Gurugram)

Sporty Group 51-250 Media

Customer Success Representative at Sporty, joining a remote Customer Success team to manage initial customer interactions, educate users about Sporty products, and ensure a positive, solution-focused customer journey.

CRM
1 month ago

Customer Reliability Engineer

Sysdig 251-1K IT Services

Customer Reliability Engineer at Sysdig (remote, flexible for Italy/Spain) delivering senior-level technical support and escalation management to ensure customers run and secure cloud/container environments reliably.

AWS Azure Bash Cassandra Elasticsearch GCP Kafka Kubernetes Linux PostgreSQL Python Shell Scripting
1 month ago

Applied AI Operations Lead

Canvas Medical 51-250 Health Care Providers & Services

Canvas Medical is hiring an Applied AI Operations Lead to partner with healthcare organizations to deploy, govern, and scale AI agents that automate clinical and operational workflows and deliver measurable business and clinical value.

HIPAA
1 month ago

Senior Software Development Consultant

Unity 5K-10K Internet Software & Services

Customer Success Consultant at Unity partnering with customers across games, media & entertainment, automotive, and manufacturing to diagnose and resolve complex Unity platform issues and optimize projects and workflows through short- and long-term onsite and remote consulting engagements.

C# C++ Game Development Unity Unreal Engine
1 month ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers