Homeowner Equity Coordinator

18 hours, 6 minutes ago
Remote
Full-time
Junior
Customer and Technical Support
Unlock

Unlock

Unlock Technologies offers innovative home equity agreements that empower homeowners to access cash without traditional loans, promoting financial success.

Real Estate
51-250
Founded 2019
$400M raised

Description

  • Manage and track active transaction pipelines for multiple Home Equity Officers.
  • Collect, organize, and review homeowner documentation required for home equity agreements.
  • Coordinate with processing teams to ensure materials are accurate, complete, and submitted on time.
  • Serve as a primary contact for homeowners through calls and emails about status, documentation, and next steps.
  • Provide timely transaction updates and clear communication to homeowners.
  • Maintain accurate records, notes, and documentation in CRM and internal systems.
  • Identify missing documentation and potential delays, then follow up with homeowners, HEOs, and internal teams.
  • Communicate transaction updates, issues, and risks to appropriate Home Equity Officers.

Requirements

  • At least 1 year of customer service, sales, or operations experience in mortgage, real estate, lending, financial services, or transaction coordination.
  • Strong analytical and communication skills.
  • Working knowledge of the Microsoft environment and ability to organize and relay information effectively.
  • Experience building and maintaining internal and external stakeholder relationships.
  • Ability to work effectively in a fast-paced team environment.
  • Strong organizational skills and ability to manage multiple transactions simultaneously.
  • Excellent customer service and communication skills.
  • Experience with AI tools.
  • Must live in Arizona and be able to attend in-office events; the role is remote.

Benefits

  • $24.00 per hour.
  • Discretionary time off for rest and recharge.
  • Fully funded medical, dental, and vision health plans.
  • 4% employer 401(k) match.

Interested in this position?

Apply directly on the company website

Apply Now

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