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Developer Support Engineer, Cloud Services

1 month ago
United Kingdom
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
AWS Azure C# GCP Kubernetes Python Unity
Apply Now
Unity

Unity

Unity is the top platform for real-time 3D content creation, empowering creators across industries to bring their ideas to life with interactive 2D and 3D content.

Internet Software & Services
5K-10K
Founded 2004
View All Jobs 15

Description

  • Receive, troubleshoot, respond to, and resolve escalated technically complex issues for customers and internal teams.
  • Support customers using Asset Transformer to import, prepare, and optimize large CAD, mesh, and point-cloud models for real-time visualizations in Unity and related asset services.
  • Develop and debug solutions related to cloud-hosted workloads and object-oriented code as needed to resolve customer issues.
  • Lead technical dialogues and provide comprehensive consultations and tests to drive quick, efficient resolutions.
  • Respond to live customer incidents as part of an incident response team and solve critical production problems.
  • Proactively identify and implement improvements to team processes, tooling, and products, and communicate and drive those changes.
  • Mentor and train other Developer Support Engineering team members to elevate team capability.
  • Communicate frequently and clearly with customers and internal stakeholders, conveying technical information with authority.

Requirements

  • Proficiency with 3D or CAD modeling software (e.g., Blender, 3DS Max, Maya).
  • Experience working in the Architecture, Engineering, Construction, and Operations (AECO) sector.
  • Demonstrable experience with an object-oriented programming language (C#, Python referenced).
  • Experience integrating third-party SDKs into existing projects or supporting customers to integrate SDKs into their projects.
  • Working familiarity with the Unity engine.
  • Experience working at scale with cloud-hosted workloads and familiarity with GCP, AWS, and Azure.
  • Working knowledge of modern cloud-focused technologies and orchestration solutions (e.g., Kubernetes); adaptability and eagerness to learn new technologies (preferred).
  • Advanced debugging and troubleshooting skills for SDK integration, tooling, and configuration, including incident response experience.
  • Experience with 3D asset pipelines (gaming industry experience and Unity editor expertise are a plus).
  • Sufficient professional verbal and written English to communicate regularly with global colleagues and customers; relocation support and work visa/immigration sponsorship are not available for this position.

Benefits

  • Comprehensive health, life, and disability insurance (offerings vary by country).
  • Employee stock ownership and competitive retirement/pension plans.
  • Generous vacation and personal days; support for new parents through leave and family-care programs.
  • Commute subsidy and office food/snacks.
  • Mental health and wellbeing programs and Global Employee Assistance Program.
  • Employee Resource Groups and training and development programs.
  • Volunteering and donation matching program.

Interested in this position?

Apply directly on the company website

Apply Now

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