VIP Host

1 month ago
Full-time
Junior
Customer and Technical Support
Underdog Fantasy

Underdog Fantasy

Underdog Fantasy offers a mobile sportsbook app for betting on moneylines, parlays, and player props. Users can create custom parlays and make predictions on player stats with a bonus offer for the first bet.

Media

Description

  • Support onboarding of new VIP clients and deliver a high-touch initial experience.
  • Execute personalized VIP communications and campaign follow-through.
  • Assist with VIP retention and promotional strategy execution.
  • Coordinate gifting, client entertainment, events, and related logistics.
  • Support responsible gaming monitoring and outreach for VIP clients.
  • Partner with the VIP Senior Manager on daily operations, issue escalation, and response times.
  • Manage multiple client relationships and operational workstreams while maintaining personalized service.

Requirements

  • 1+ year of experience in client-facing, hospitality, concierge, VIP services, or account management roles.
  • Experience in gaming, sports, or another high-touch industry preferred.
  • Strong relationship-building and interpersonal judgment.
  • Excellent written and verbal communication with high-value clients.
  • Highly organized and detail-oriented, with strong follow-through.
  • Ability to handle sensitive client and responsible gaming information discreetly.
  • Ability to manage multiple clients and workstreams without losing personal attention.
  • Flexible availability for occasional evenings, weekends, and event travel.
  • Event planning or client entertainment logistics experience preferred.
  • Familiarity with CRM or VIP management platforms preferred.
  • Knowledge of sports, fantasy sports, or sports betting audiences preferred.

Benefits

  • Target starting salary of $77,000–$85,000 plus target equity.
  • Unlimited PTO for full-time employees.
  • 16 weeks of fully paid parental leave.
  • Home office stipend and virtual-first work culture with periodic in-person gatherings.
  • 401(k) with up to 5% employer match.
  • Company-paid health, dental, and vision plan options, plus FSA.
  • Company-sponsored sports meetups and events.
  • Enterprise Claude and ChatGPT accounts.

Interested in this position?

Apply directly on the company website

Apply Now

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