Platform Operations Specialist

2 weeks, 5 days ago
Full-time
Junior
Product Management
uMed

uMed

uMed is a technology platform that helps life science clinical and medical teams recruit patients into studies efficiently, build evidence quickly, and ensure transparency and control over health data usage. The platform automates the process of buildi...

Pharmaceuticals
51-250
Founded 2018
$6M raised

Description

  • Configure and maintain the uMed platform for new studies, product capabilities, and operational processes.
  • Set up platform features, workflows, communications, templates, questionnaires, and reference data.
  • Review configuration requests, validate setups, and ensure releases meet quality expectations.
  • Coordinate operational activities needed for platform enhancements, new studies, and product releases.
  • Translate product requirements into accurate operational platform configurations with Product Managers.
  • Investigate production issues where the cause may be platform configuration rather than software defects.
  • Improve operational processes by simplifying, standardizing, and automating repetitive work.
  • Create and maintain runbooks, user guides, configuration documentation, and standard operating procedures.
  • Work across Product, Engineering, Data, Compliance, and Operations to manage dependencies, risks, and progress.
  • Support audits and maintain records of significant configuration changes and other required documentation.

Requirements

  • Experience working within healthcare, health technology, or other regulated industries.
  • Experience configuring or administering SaaS or enterprise software platforms.
  • Experience using configuration-driven software platforms.
  • Strong problem-solving and analytical skills with the ability to investigate operational issues.
  • Ability to understand business requirements and translate them into accurate platform configurations.
  • Excellent attention to detail and a structured approach to operational work.
  • Strong documentation skills, including the ability to develop runbooks, user guides, and standard operating procedures.
  • Excellent organisational and time management skills.
  • Strong communication and collaboration skills across technical and non-technical teams.
  • Experience working in Agile software delivery environments.
  • Experience working in a startup or scale-up environment is desirable.

Benefits

  • Private health insurance.
  • Pension plan.
  • 25 days of paid time off.
  • Work-from-home equipment budget.
  • Flexible benefits platform.
  • Birthday day off.
  • Eye-test vouchers for Specsavers.
  • Coworking policy with weekly team catch-ups.
  • Enhanced parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

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