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Dispatch Coordinator (Fixed-term Contractor) - Work From Home

2 weeks, 6 days ago
Philippines
Full-time
Junior
Operations Specialist
Customer and Technical Support
Apply Now
Twoconnect

Twoconnect

Twoconnect is a top offshore and BPO company in the Philippines, offering tailored solutions, expert HR consulting, and seamless integration of remote staff to improve efficiency and reduce costs.

Professional Services
51-250
Founded 2016
View All Jobs 22

Description

  • Respond to 15-20 inbound calls per hour from customers, drivers, insurers, and police.
  • Allocate and dispatch jobs to available tow truck drivers quickly and accurately.
  • Use Linksoft Tow Manager to manage job assignments and updates.
  • Answer driver queries regarding payments, locations, and pick-up details.
  • Prepare quotes and invoices for completed jobs.
  • Respond to pricing and job verification requests.
  • Provide timely updates and information to insurers and police as required.
  • Verify job details and pricing before final submission.
  • Maintain clear records of calls, dispatches, and job statuses.
  • Support the General Manager with reporting and additional administrative tasks.

Requirements

  • Bachelor’s degree in Business, Logistics, Communications, or a related field.
  • Previous experience in admin, logistics, dispatch, or customer service is highly regarded.
  • Excellent verbal and written communication skills.
  • Strong phone presence and ability to manage multiple conversations calmly under pressure.
  • Well-organised with high attention to detail and time sensitivity.
  • Tech-literate and confident learning new tools.
  • Ability to work independently during peak periods and collaborate as part of a team.

Benefits

  • Work from home Tuesday to Saturday, 6:00 PM – 3:00 AM AEST/AEDT, with daylight saving adjustments.
  • Opportunities to work with leading companies in Australia and beyond.
  • Training programmes for career development.
  • Engaging company outings, team activities, and wellness sessions.
  • Supportive, inclusive culture.
  • Dedicated managers focused on employee growth and success.
  • Competitive pay and benefits, plus additional entitlements.
  • Structured career development programs and long-term global career opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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