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Claims Administrator (Insurance Experience) - Work From Home / Midshift

23 hours, 50 minutes ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Twoconnect

Twoconnect

Twoconnect is a top offshore and BPO company in the Philippines, offering tailored solutions, expert HR consulting, and seamless integration of remote staff to improve efficiency and reduce costs.

Professional Services
51-250
Founded 2016
View All Jobs 26

Description

  • Gather and chase required information to support claims assessment and underwriting referrals.
  • Assess and approve claims, and communicate claim outcomes to customers clearly.
  • Communicate claim decline decisions professionally and sensitively.
  • Respond to claim enquiries and resolve inbound customer queries via phone and email.
  • Maintain clear communication with customers, veterinary practices, and third parties to progress claims.
  • Produce high-quality documentation and maintain accurate records in internal systems.
  • Complete administrative tasks accurately and in a timely manner while meeting SLA and KPI targets.
  • Maintain strong knowledge of company products and participate in ongoing learning and development.
  • Share knowledge with colleagues and support other departments when required.
  • Identify and contribute to improvements in operational claims processes.

Requirements

  • Tertiary qualification or relevant work experience in Business Administration, Office Administration, Communications, or a related discipline.
  • Proven experience in a customer service or administrative role.
  • Insurance and claims experience is advantageous but not essential.
  • Strong written and verbal communication skills, including the ability to handle sensitive situations professionally.
  • High level of attention to detail and accuracy.
  • Strong organisational and time management skills with the ability to manage multiple tasks and meet deadlines.
  • Problem-solving mindset with a proactive approach.
  • Ability to work independently and collaboratively within a team.
  • Competency in using internal systems and Microsoft Office applications.
  • Willingness to learn and maintain knowledge of company products and regulatory requirements.

Benefits

  • Work from home Monday to Friday on a late-shift schedule, with daylight saving adjustments.
  • HMO coverage with one free dependent and medical reimbursements.
  • Government-mandated benefits.
  • Work-from-home allowances.
  • Training programmes for career development.
  • Opportunities to work with leading companies in Australia and beyond.
  • Supportive, inclusive culture with dedicated managers focused on employee growth and success.

Interested in this position?

Apply directly on the company website

Apply Now

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