Senior Manager Software Engineering

1 day, 21 hours ago
Full-time
Lead
Software Development
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008

Description

  • Lead two Commerce engineering teams focused on Shopping Experience and Billing Experience.
  • Manage software engineers working on core systems used directly by customers.
  • Partner with Product and Engineering peers to define technical strategy and long-range plans.
  • Drive execution of core Billing and Commerce capabilities, including customer self-service and billing infrastructure.
  • Improve reliability, operational efficiency, and customer experience metrics for Billing Experience.
  • Influence team direction, culture, and engineering standards across the organization.
  • Refine practices that support individual growth, team development, and continuous improvement.
  • Hire, mentor, and develop engineering talent.
  • Collaborate closely with internal stakeholders and external customers to deliver solutions.

Requirements

  • 10+ years of experience working on large-scale distributed systems.
  • 3+ years of experience managing engineering teams.
  • Experience leading 1-2 teams totaling 8+ engineers.
  • Understanding of architectural patterns and best practices for high-scale web applications, including well-designed APIs, Backend For Frontend, and Domain Driven Development.
  • Ability to dive deep into technical details and provide guidance when needed.
  • Strong customer focus and the ability to understand customer needs and solve their problems.
  • Proven track record of delivering in a fast-paced and ambiguous environment.
  • Prior experience in the Billing domain with knowledge of industry trends is highly desirable.
  • Strong focus on delivering exceptional user experiences with a customer-first mindset (desired).
  • Prior E-Commerce or Billing experience (desired).
  • Remote role based in Ireland.
  • Occasional travel may be required for project or team in-person meetings.

Benefits

  • Competitive pay.
  • Generous time off.
  • Parental leave.
  • Wellness leave.
  • Healthcare coverage.
  • Retirement savings program.
  • Remote-first work environment.
  • Opportunities to support volunteering and donation efforts.

Interested in this position?

Apply directly on the company website

Apply Now

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