Project Manager 3

1 hour, 20 minutes ago
Full-time
Senior
Project and Program Management
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008

Description

  • Translate business needs into actionable, prioritized requirements through end-to-end discovery and document project impact and outcomes.
  • Build and maintain partnerships across Global Operations teams, including Global Customer Services, Global Customer Support Operations, and Onboarding & Compliance.
  • Drive project timelines and accountability across cross-functional partners while adapting to shifting business capacity.
  • Identify and mitigate project risks by mapping dependencies across Enterprise Technology and Global Operations.
  • Produce clear weekly status updates and maintain detailed project documentation in Airtable for auditability and stakeholder alignment.
  • Coordinate launch timing between Enterprise Technology releases and Global Operations enablement to ensure smooth rollouts.
  • Serve as the voice of Global Operations and bridge business intent with technical execution throughout the project lifecycle.

Requirements

  • 5+ years of experience in Project Management, Program Management, or Delivery Management within a fast-paced technology or operations environment.
  • Proven ability to translate complex technical constraints into business tradeoffs and communicate effectively with Engineering and Product teams.
  • Demonstrated experience managing end-to-end project lifecycles, including business requirements gathering (BRD), UAT coordination, and launch enablement.
  • Advanced experience using project management and tracking tools such as Airtable, Jira, or Asana to maintain high-integrity documentation.
  • Previous experience working closely with Global Operations functions such as Global Customer Services, Global Customer Support Operations, or Onboarding & Compliance is preferred.
  • PMP or another program management certification is preferred.
  • Role is remote and based in Colombia.
  • Occasional travel may be required for project or team in-person meetings.

Benefits

  • Competitive pay.
  • Generous time off.
  • Parental leave and wellness leave.
  • Healthcare coverage.
  • Retirement savings program.
  • Remote-first work environment.
  • Opportunities to support volunteering and donation efforts.

Interested in this position?

Apply directly on the company website

Apply Now

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