Partner Solutions Architect

1 hour, 55 minutes ago
Full-time
Lead
Customer and Technical Support
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008

Description

  • Drive technical enablement and architectural readiness for strategic partners so they can operate independently.
  • Partner with regional GTM teams to incorporate partner implementation strategies into early planning and business alignment.
  • Architect scalable, secure solutions that integrate Twilio products into complex enterprise technology stacks.
  • Act as a technical bridge between partners and Product teams to influence global roadmaps.
  • Create reusable solution assets and technical documentation to help partners scale adoption.
  • Serve as a lead technical strategic advisor for strategic partners across the APJ region.
  • Design sophisticated, multi-platform solutions for complex partner environments.
  • Provide subject matter expertise to shape global partner strategy and product direction.

Requirements

  • 8+ years of experience in technical pre-sales, consulting, or partner-facing architectural roles.
  • Experience in System Integrator (SI) or Technology Partner ecosystems focused on building technical practices.
  • Technical fluency in API-first architectures and the ability to build functional prototypes to demonstrate integration concepts.
  • Strong communication skills with the ability to explain complex technical topics to executive and developer audiences.
  • Subject matter expertise in AI-powered customer engagement, such as agentic workflows, RAG, and LLMs, or in CCaaS or Telecom technologies such as SIP and WebRTC (desired).
  • Proficiency in multiple languages applicable to the APJ region (desired).
  • Experience as a strategic influencer providing insights to internal product teams to shape global roadmaps (desired).
  • Remote role based in Singapore.
  • Approximately 15% travel is expected.

Benefits

  • Competitive pay.
  • Generous time off.
  • Parental leave.
  • Wellness leave.
  • Healthcare coverage.
  • Retirement savings program.

Interested in this position?

Apply directly on the company website

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