Business Systems Analyst 2

3 hours, 40 minutes ago
Full-time
Junior
Data Science and Analytics
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008

Description

  • Manage Salesforce user setup, roles, profiles, permissions, and security settings.
  • Oversee Salesforce case management to meet SLAs and response times.
  • Maintain page layouts, workflows, validation rules, and approval processes.
  • Serve as the escalation point for advanced Salesforce user requests.
  • Troubleshoot and resolve CPQ and multi-instance Salesforce issues.
  • Configure and maintain Salesforce CPQ catalogs, pricing, discounting, and approvals.
  • Support OLM processes including orders, renewals, cancellations, and billing triggers.
  • Ensure Salesforce data synchronizes correctly with ERP and billing systems.
  • Collaborate with Sales Ops, Finance, IT, and Product teams.
  • Recommend process automation and continuous improvement.
  • Support UAT, deployments, and develop user training materials.

Requirements

  • 3+ years of experience as a Salesforce Administrator, preferably with Sales Cloud.
  • Salesforce Administrator certification (ADM-201).
  • Strong expertise in Salesforce CPQ administration and configuration.
  • Understanding of the Salesforce data model, sharing rules, and security.
  • Experience troubleshooting complex integrated system issues.
  • Salesforce CPQ Specialist certification (preferred).
  • Experience with Salesforce Revenue Cloud, Billing, or ERP integrations (preferred).
  • Knowledge of Apex, Flow, SOQL, and advanced automation (preferred).
  • Strong analytical and problem-solving skills.
  • Excellent communication skills for technical and non-technical audiences.

Benefits

  • Remote-first role based in India.
  • Approximately 5% travel for in-person connection opportunities.
  • Competitive pay.
  • Generous time off.
  • Parental leave and wellness leave.
  • Healthcare benefits.
  • Retirement savings program.

Interested in this position?

Apply directly on the company website

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