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Senior Consultant - Dynamics 365 & Power Apps - Managed Services

2 hours, 13 minutes ago
India
Full-time
Senior
Implementation Consultant
Software Development
Azure C# CI/CD Git Microsoft Dynamics 365 .NET
Apply Now
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 47

Description

  • Act as a technical consultant and lead for Dynamics 365 and Power Platform solutions in production environments.
  • Own and resolve complex L3/L4 production issues through triage and root cause analysis.
  • Guide and mentor team members handling incidents, service requests, and minor enhancements.
  • Support and enhance Microsoft CCaaS/Omnichannel solutions, including routing, workstreams, and agent experience.
  • Design, implement, and support integrations using Azure services such as Logic Apps and Functions.
  • Review code, configurations, and fixes to ensure performance, scalability, and security.
  • Use AI-assisted tools such as GitHub Copilot, Power Platform Copilot, and Copilot Studio to improve delivery efficiency and quality.
  • Participate in global support operations, including night or rotational shifts and on-call duties.
  • Ensure SLA adherence and timely resolution of high-priority incidents.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 6–8 years of relevant experience in Dynamics 365 and Power Platform.
  • Hands-on experience with Dynamics 365 (CRM).
  • Deep expertise in Power Platform, including Canvas Apps, Model-driven Apps, Power Automate, and PCF.
  • Experience supporting production environments in Managed Services or AMS settings.
  • Strong knowledge of Microsoft Omnichannel / CCaaS solutions.
  • Experience with Azure integration services such as Logic Apps, Functions, and Dataverse APIs.
  • Experience with code reviews, debugging, and performance optimization.
  • Familiarity with AI-assisted development tools such as GitHub Copilot and Copilot Studio.
  • Microsoft certifications in Dynamics 365, Power Platform, or Azure are preferred.

Benefits

  • Remote full-time role.
  • Night / rotational shift model for global support.
  • Opportunity to work in a global managed services environment.
  • Work with modern Microsoft and AI-assisted tools.
  • Equal opportunity employer with a commitment to diversity and inclusion.
  • Great Place To Work 2024–2025 certified employer.

Interested in this position?

Apply directly on the company website

Apply Now

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