Professional Services, Senior Engineer - NiCE CXone

2 hours, 22 minutes ago
Full-time
Senior
Software Development
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982

Description

  • Own the overall development, testing, and delivery of the NICE CXone software platform.
  • Implement NICE CXone software for client engagements.
  • Design and develop products and features across the technology stack.
  • Write unit tests, review code, and resolve defects found during QA.
  • Support the production environment and troubleshoot issues as needed.
  • Assist other developers and collaborate within an agile or waterfall team environment.
  • Work with system analysis and project management to complete projects successfully.
  • Design and present process and platform improvement projects.
  • Develop and enhance software in CXone Studio, C#, and ASP.NET.
  • Mentor Software Engineers and contribute as a technical thought leader in CX transformation and omnichannel technologies.

Requirements

  • Bachelor’s degree in computer science, IT, or engineering preferred.
  • 5+ years of experience in NICE CXone and UC environments.
  • 3+ years of software development experience including design, custom coding, and testing of real-time systems.
  • Experience with programming languages such as JavaScript, Python, Java, or C++.
  • Experience with enterprise-level CCaaS architecture for complex business needs.
  • Network infrastructure experience.
  • Experience presenting to executive-level stakeholders, both technical and non-technical.
  • Excellent customer-facing presentation skills with the ability to develop solution pitches, value propositions, and demos.
  • Knowledge of and/or industry certifications in NICE CXone and process automation technologies preferred.
  • 1-3 years of ASP/.NET experience, including C#, VS.Net, XML, and Web Services.
  • Ability to work US daytime hours.

Interested in this position?

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