RemoteLeaf Logo
Log in Sign up

Genesys Cloud Support Engineer

1 week, 6 days ago
Colombia
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Apply Now
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 53

Description

  • Provide technical support for Genesys Cloud and respond to customer-reported issues, concerns, and enhancement requests.
  • Serve as first-line support for standard and emergency support calls.
  • Diagnose issues through root cause analysis using customer dialogue, system research, and collaboration with team members, vendors, and manufacturers.
  • Resolve issues, follow up on open cases, and escalate outstanding problems in a timely manner.
  • Respond to support requests received by phone, email, and web channels.
  • Document cases thoroughly in the internal ticketing system from reporting through resolution.
  • Initiate billing processes when required.
  • Support hardware, software, network, and telephony-related customer issues.
  • Maintain strong relationships with clients, vendors, and manufacturers to support customer satisfaction.
  • Collaborate with internal and external stakeholders to deliver timely, high-quality results.

Requirements

  • Genesys Cloud certification.
  • Strong knowledge of Genesys Cloud and troubleshooting practices.
  • 1+ years of Genesys Cloud technical support experience.
  • Knowledge of computer networks, integrations, and Windows operating systems.
  • Genesys PureConnect and/or legacy telephony knowledge is a plus.
  • Ability to provide basic programming and/or customer configuration recommendations.
  • Demonstrated professionalism when representing the company to customers and vendors.
  • Demonstrated ability to deliver a high level of customer satisfaction.
  • Demonstrated problem-solving abilities.
  • Minimum of a high school diploma or equivalent.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

K Group Companies

Field Service Technician Level II - Columbus, Ohio

K Group Companies 51-250 Internet Software & Services

K Group Companies is hiring a Field Service Technician Level II to support installation, configuration, commissioning, and customer training for technology systems across the Columbus, Ohio area.

United States Full-time Junior Technical Support Engineer
TCP/IP
2 hours, 3 minutes ago
K Group Companies

Field Service Technician Level II - Central Ohio

K Group Companies 51-250 Internet Software & Services

K Group Companies is hiring a Field Service Technician Level II to support installation, configuration, commissioning, and customer training for technology systems across the Central Ohio area.

United States Full-time Lead Technical Support Engineer
TCP/IP
6 hours, 44 minutes ago
Pearce Services

HVAC/Telecom Field Support

Pearce Services 1K-5K Construction & Engineering

Pearce is hiring a Technical Support Specialist to provide remote troubleshooting support for field technicians working on HVAC and critical infrastructure systems across telecom, data center, and field environments.

United States Full-time Mid Level Technical Support Engineer
$70k-$95k
9 hours, 40 minutes ago
Nice Côte d'Azur

Lead Partner Success Implementation Engineer

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE is hiring a Lead Partner Success Implementation Engineer to guide complex partner implementations, drive technical readiness, and improve product adoption across the partner ecosystem.

Singapore Lead Implementation Engineer Technical Support Engineer
10 hours, 55 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers