Senior Product Manager (Conversational AI)

43 minutes ago
Full-time
Senior
Product Management
TrueML

TrueML

TrueML develops innovative financial technology solutions that enhance customer experience and aim to improve the financial health of consumers by addressing their unique needs and preferences.

Internet Software & Services
51-250
Founded 2013

Description

  • Define and own the conversational AI roadmap across voice and chat.
  • Establish AI agent behavior standards for authentication, intent recognition, hardship handling, and human handoffs across omnichannel experiences.
  • Manage vendors and specify requirements for telephony and CRM or servicing-system integrations.
  • Drive operational metrics including latency, containment, and cost per resolution.
  • Partner with Legal and Compliance to meet FDCPA, Reg F, TCPA, and other regulatory requirements.
  • Prepare Operations, Client Success, and Compliance teams for launches through training, runbooks, escalation paths, and performance metrics.

Requirements

  • 5+ years of 0-to-1 product management experience with a record of shipping products that improved business metrics.
  • Experience shipping LLM-based capabilities in production, including prompting, retrieval, evaluation, guardrails, latency, and failure-mode considerations.
  • Hands-on experience with voice agents, chat agents, IVR, or contact center technology.
  • Experience in fintech, collections, lending, or other regulated financial services preferred.
  • Strong analytical skills and the ability to independently investigate conversation and outcome data.
  • Experience with B2B2C products and balancing client configuration with consumer experience.
  • Ability to operate effectively in ambiguous, cross-functional environments.
  • Ability to work remotely with reliable internet, protect confidential information, support occasional nonstandard hours, and travel occasionally.

Benefits

  • Remote-first work environment with occasional travel for meetings, training, offsites, and global operations support.
  • Flexible vacation.
  • Medical, dental, and vision insurance.
  • Traditional and Roth retirement savings options.
  • Company-paid disability and life insurance.
  • Flexible Spending Account and Limited FSA.
  • Family-friendly parental leave, volunteer time off, and voting time off.
  • Wellness platform access, plus PerkSpot discounts at 900+ merchants.

Interested in this position?

Apply directly on the company website

Apply Now

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