Logistics & Freight Forwarding - Customer Service Representative

2 hours, 29 minutes ago
Full-time
Entry Level
Customer and Technical Support
Treantly - Outsource to the Philippines

Treantly - Outsource to the Philippines

Treantly offers modern outsourcing services connecting businesses with remote staff in the Philippines to enhance customer experiences.

Professional Services

Description

  • Coordinate international household goods shipments, starting with import files and expanding into export coordination over time.
  • Communicate with customers by phone and email to guide them through the relocation process.
  • Answer customer questions about shipping timelines, documentation, and customs regulations.
  • Calculate final charges and review shipment details accurately.
  • Convert shipment measurements such as kilograms, cubic meters, and centimeters.
  • Manage multiple active files while staying organized and responsive.
  • Follow up with customers to help ensure a smooth and positive experience.
  • Collaborate with the Customer Service Manager for support and guidance.

Requirements

  • Strong multitasking and organizational skills.
  • Comfortable working with numbers and performing basic calculations.
  • Good geographic knowledge, or willingness to learn quickly.
  • Clear communication skills with a friendly and helpful attitude.
  • Willingness to learn industry regulations and processes.
  • Reliable and responsive, including occasional urgent matters outside regular hours.
  • Experience in customer service or relocation support is not stated but may be relevant.
  • Ability to work full-time, 40 hours per week.
  • Philippines-based remote availability.

Benefits

  • Opportunities for growth and advancement.
  • Competitive compensation package, including HMO.
  • Paid time off.
  • Full-time schedule of 40 hours per week.
  • Remote work arrangement based in the Philippines.

Interested in this position?

Apply directly on the company website

Apply Now

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