SVP, Professional Services

3 months ago
Full-time
Executive
Project and Program Management
Toptal

Toptal

Toptal is a curated talent marketplace connecting freelance software developers, designers, finance experts, product managers, and project managers with businesses globally. With a focus on top 3% talent in software engineering, design, and finance, To...

Construction & Engineering
5K-10K
Founded 2010
$4M raised

Description

  • Build and own the vision, strategy, and execution plan for Toptal’s Services function, covering all service lines.
  • Define the organizational structure and leadership model for Services, ensuring appropriate roles and capabilities are in place.
  • Provide hands-on operational leadership to bring rigor, consistency, and clear accountability to all service lines and functions.
  • Translate high-level business and operational goals into detailed operational roadmaps and execution plans.
  • Establish scalable processes and systems to ensure delivery excellence, operational efficiency, and client satisfaction at scale.
  • Partner cross-functionally with Product, Marketing, Finance, and Legal to execute strategic priorities and company-wide initiatives.
  • Collaborate with Product and Data Engineering to design infrastructure and features that simulate supply-demand scenarios and expose planning logic through modular, API-like interfaces.
  • Sponsor and oversee initiatives that improve delivery consistency, capacity planning, and client satisfaction.
  • Drive a high-performance culture across functions, aligning leadership and teams to support scalability and evolving business needs.
  • Own outcomes related to growth, revenue pipeline, and the operational infrastructure needed to scale services.

Requirements

  • Bachelor’s degree required; Master’s degree in Engineering, Business, or related field preferred.
  • 10+ years of progressive leadership experience managing complex service organizations and multiple business units, ideally in professional services or technology-driven environments.
  • Proven track record of leading multi-service line operations with accountability for P&L, growth, and operational excellence.
  • Experience developing and executing scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth.
  • Experience at a technology or hyper-growth company is strongly preferred.
  • Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.
  • Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.
  • Excellent communication and interpersonal skills with ability to influence stakeholders at all levels, including executives and clients.
  • Demonstrated ability to drive cross-functional collaboration and alignment across sales, marketing, delivery, and support functions.
  • Hyper-organized, detail-oriented, adaptable, willing to travel, and able to operate as a world-class individual contributor with strong ownership.

Benefits

  • Fully remote role within Toptal’s global, fully remote workforce.
  • Opportunity to work with a high-caliber, cross-functional leadership team and global colleagues.
  • High-ownership, builder-focused role with significant impact on strategy, operations, and revenue.
  • Fast-paced, innovative culture that encourages experimentation, social interaction, and collaboration.
  • Opportunities to travel to meet clients, team members, and stakeholders.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Transformation PMO Lead

Helsing 51-250 Aerospace & Defense

Helsing is hiring a Transformation PMO Lead in Europe to govern its company-wide finance transformation portfolio and ensure strategic programmes, budgets, and decisions stay aligned across the leadership team.

Agile LLM Scrum
1 hour, 4 minutes ago

Program Manager - Service Delivery / Operations

Blueprint Technologies 251-1K Internet Software & Services

Blueprint is hiring a frontline operations resource to triage and route incoming escalation requests, helping ensure timely resolution and efficient service delivery across internal teams.

1 hour, 11 minutes ago

Packaging Program Manager

OURA 251-1K Health Care Providers & Services

Oura is hiring a Packaging Program Manager to lead packaging development and delivery for new products and sustaining initiatives across a global hardware product lifecycle.

1 hour, 33 minutes ago

Forward Deployed Engineer, US

Arize AI 51-250 IT Services

Arize AI is seeking a Forward Deployed AI Engineer to partner directly with enterprise clients and deliver customized AI observability and evaluation solutions that help teams ship reliable GenAI applications at scale.

AWS Azure Docker GCP Generative AI Java Kubernetes MLOps Python TypeScript
1 hour, 52 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers