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SVP, Professional Services

1 month ago
Canada
Full-time
Executive
Program Manager
Project and Program Management
Microservices
Apply Now
Toptal

Toptal

Toptal is a curated talent marketplace connecting freelance software developers, designers, finance experts, product managers, and project managers with businesses globally. With a focus on top 3% talent in software engineering, design, and finance, To...

Construction & Engineering
5K-10K
Founded 2010
$4M raised
View All Jobs 7

Description

  • Build and own the vision, strategy, and execution plan for Toptal’s Services function, covering all service lines.
  • Define the organizational structure and leadership model for Services, ensuring appropriate roles and capabilities are in place.
  • Provide hands-on operational leadership to bring rigor, consistency, and clear accountability to all service lines and functions.
  • Translate high-level business and operational goals into detailed operational roadmaps and execution plans.
  • Establish scalable processes and systems to ensure delivery excellence, operational efficiency, and client satisfaction at scale.
  • Partner cross-functionally with Product, Marketing, Finance, and Legal to execute strategic priorities and company-wide initiatives.
  • Collaborate with Product and Data Engineering to design infrastructure and features that simulate supply-demand scenarios and expose planning logic through modular, API-like interfaces.
  • Sponsor and oversee initiatives that improve delivery consistency, capacity planning, and client satisfaction.
  • Drive a high-performance culture across functions, aligning leadership and teams to support scalability and evolving business needs.
  • Own outcomes related to growth, revenue pipeline, and the operational infrastructure needed to scale services.

Requirements

  • Bachelor’s degree required; Master’s degree in Engineering, Business, or related field preferred.
  • 10+ years of progressive leadership experience managing complex service organizations and multiple business units, ideally in professional services or technology-driven environments.
  • Proven track record of leading multi-service line operations with accountability for P&L, growth, and operational excellence.
  • Experience developing and executing scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth.
  • Experience at a technology or hyper-growth company is strongly preferred.
  • Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.
  • Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.
  • Excellent communication and interpersonal skills with ability to influence stakeholders at all levels, including executives and clients.
  • Demonstrated ability to drive cross-functional collaboration and alignment across sales, marketing, delivery, and support functions.
  • Hyper-organized, detail-oriented, adaptable, willing to travel, and able to operate as a world-class individual contributor with strong ownership.

Benefits

  • Fully remote role within Toptal’s global, fully remote workforce.
  • Opportunity to work with a high-caliber, cross-functional leadership team and global colleagues.
  • High-ownership, builder-focused role with significant impact on strategy, operations, and revenue.
  • Fast-paced, innovative culture that encourages experimentation, social interaction, and collaboration.
  • Opportunities to travel to meet clients, team members, and stakeholders.

Interested in this position?

Apply directly on the company website

Apply Now

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