RemoteLeaf Logo
Log in Sign up

SVP, Professional Services

1 month, 3 weeks ago
Canada
Full-time
Executive
Program Manager
Project and Program Management
Microservices
Apply Now
Toptal

Toptal

Toptal is a curated talent marketplace connecting freelance software developers, designers, finance experts, product managers, and project managers with businesses globally. With a focus on top 3% talent in software engineering, design, and finance, To...

Construction & Engineering
5K-10K
Founded 2010
$4M raised
View All Jobs 20

Description

  • Build and own the vision, strategy, and execution plan for Toptal’s Services function, covering all service lines.
  • Define the organizational structure and leadership model for Services, ensuring appropriate roles and capabilities are in place.
  • Provide hands-on operational leadership to bring rigor, consistency, and clear accountability to all service lines and functions.
  • Translate high-level business and operational goals into detailed operational roadmaps and execution plans.
  • Establish scalable processes and systems to ensure delivery excellence, operational efficiency, and client satisfaction at scale.
  • Partner cross-functionally with Product, Marketing, Finance, and Legal to execute strategic priorities and company-wide initiatives.
  • Collaborate with Product and Data Engineering to design infrastructure and features that simulate supply-demand scenarios and expose planning logic through modular, API-like interfaces.
  • Sponsor and oversee initiatives that improve delivery consistency, capacity planning, and client satisfaction.
  • Drive a high-performance culture across functions, aligning leadership and teams to support scalability and evolving business needs.
  • Own outcomes related to growth, revenue pipeline, and the operational infrastructure needed to scale services.

Requirements

  • Bachelor’s degree required; Master’s degree in Engineering, Business, or related field preferred.
  • 10+ years of progressive leadership experience managing complex service organizations and multiple business units, ideally in professional services or technology-driven environments.
  • Proven track record of leading multi-service line operations with accountability for P&L, growth, and operational excellence.
  • Experience developing and executing scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth.
  • Experience at a technology or hyper-growth company is strongly preferred.
  • Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.
  • Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.
  • Excellent communication and interpersonal skills with ability to influence stakeholders at all levels, including executives and clients.
  • Demonstrated ability to drive cross-functional collaboration and alignment across sales, marketing, delivery, and support functions.
  • Hyper-organized, detail-oriented, adaptable, willing to travel, and able to operate as a world-class individual contributor with strong ownership.

Benefits

  • Fully remote role within Toptal’s global, fully remote workforce.
  • Opportunity to work with a high-caliber, cross-functional leadership team and global colleagues.
  • High-ownership, builder-focused role with significant impact on strategy, operations, and revenue.
  • Fast-paced, innovative culture that encourages experimentation, social interaction, and collaboration.
  • Opportunities to travel to meet clients, team members, and stakeholders.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Zeta Global

Client Experience Operations Director

Zeta Global 1K-5K Media

Zeta Global is hiring a Client Experience Operations Director to lead the operational execution and measurement infrastructure for digital media campaigns and attribution across the customer journey.

United States Full-time Lead Operations Manager Program Manager
$125k-$140k
Google Analytics Google Tag Manager
20 minutes ago
Spring Health

Senior Program Manager, Global Clinical Training and Programming (EMEA) - Cairo

Spring Health 1K-5K Health Care Providers & Services

Spring Health is hiring a Senior Program Manager, Clinical Training and Global Programming to lead global clinical training strategy, coordinate international programming, and support customized member experiences for large accounts across Europe, the Middle East, and Africa.

Europe Middle East Africa Full-time Senior Program Manager
$10k-$11k
35 minutes ago
GitLab

Program Manager, Enablement Content

GitLab 1K-5K Internet Software & Services

GitLab is hiring a Program Manager, Field Enablement Content to design and deliver scalable enablement programs that help customer-facing teams communicate the company’s DevOps, Security, and AI-powered platform story across the buyer lifecycle.

United States Full-time Senior Program Manager
$81k-$174k
DevSecOps
35 minutes ago
Fortis Games

Senior Manager, People Experience

Fortis Games 251-1K Internet Software & Services

Fortis Games is seeking a Senior Manager of Employee Experience to shape internal programs, rituals, and distributed-work practices that strengthen connection, collaboration, and belonging across the company.

United Kingdom Lead People Operations Program Manager
35 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers