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Delivery Director - US-Based

1 week ago
United States
Full-time
Lead
Program Manager
Project and Program Management
Apply Now
Toptal

Toptal

Toptal is a curated talent marketplace connecting freelance software developers, designers, finance experts, product managers, and project managers with businesses globally. With a focus on top 3% talent in software engineering, design, and finance, To...

Construction & Engineering
5K-10K
Founded 2010
$4M raised
View All Jobs 20

Description

  • Own the end-to-end delivery lifecycle to ensure client satisfaction and revenue retention.
  • Partner with Sales, PreSales, and Practice teams to expand existing client engagements into new services.
  • Support pre-sales efforts with delivery insights, solution design, and resource planning.
  • Establish and enforce standardized delivery methodologies, SLAs, and best practices.
  • Measure project performance, delivery quality, and client satisfaction through governance and feedback loops.
  • Support P&L management for the assigned portfolio and help achieve revenue and margin targets.
  • Implement performance metrics, utilization tracking, and pricing governance to improve delivery economics.
  • Lead and develop a team of Delivery Managers across multiple clients and domains.
  • Build a performance-driven culture focused on accountability, collaboration, and continuous improvement.
  • Partner with AI and Operations teams to introduce automation, forecasting, and resource optimization across delivery processes.

Requirements

  • Bachelor’s degree is required.
  • 15+ years of experience in IT/Professional Services delivery, including at least 5 years in a multi-account or director-level leadership role.
  • 5+ years of experience managing global delivery teams.
  • Proven success managing delivery portfolios exceeding $50M annually and complex client engagements.
  • Strong understanding of project-based and managed services delivery models.
  • Experience setting up governance, quality frameworks, and P&L management.
  • Experience leading delivery transformation through technology, automation, or AI platforms.
  • Deep understanding of the Professional Services business model, including utilization, margin, and SOWs.
  • Excellent leadership, executive client communication, and stakeholder management skills.
  • Ability to work in the US at the time of hire; no visa sponsorship or assistance is provided.
  • Resumes and communication must be submitted in English.
  • Experience in a fast-scaling environment and comfort leading through change and ambiguity.
  • Outstanding written and verbal communication skills.
  • Preferred: experience in a world-class individual contributor environment where hands-on execution is expected.

Benefits

  • Base salary plus eligibility for a discretionary bonus.
  • 401(k) retirement plan.
  • Medical, dental, and vision insurance.
  • Basic life insurance plus short-term and long-term disability coverage.
  • Flexible spending, dependent care, and health savings accounts.
  • Access to telehealth virtual doctors and an employee assistance program.
  • Flexible paid time off.
  • Fully remote work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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