Senior Onboarding Manager Hotels/Sports & Entertainment

1 hour, 13 minutes ago
Full-time
Senior
Project and Program Management
Toast

Toast

Toast is an all-in-one platform for restaurants, offering tableside ordering, online ordering, and labor management to empower businesses in the food service industry.

Hotels, Restaurants & Leisure
1K-5K
Founded 2012

Description

  • Lead, coach, and develop a high-performing team of Onboarding Consultants.
  • Mentor emerging leaders, including new managers and senior team members.
  • Own the performance and strategic direction of the Enterprise Hotels and Sports + Entertainment segments.
  • Drive go-live execution, implementation velocity, customer satisfaction, and operational efficiency.
  • Maintain visibility into pipeline health, team capacity, and project execution, proactively managing risks and resource needs.
  • Design and implement scalable operational frameworks, processes, and best practices.
  • Serve as the subject matter expert for enterprise hotel and Sports + Entertainment onboarding.
  • Act as the primary escalation leader for complex enterprise implementations.
  • Influence cross-functional partners across Sales, Solutions, Customer Success, OTC, CARE, Product, and Operations.
  • Use data, operational metrics, and post-mortem analysis to diagnose issues and drive improvements.
  • Represent the onboarding organization in leadership forums and high-stakes customer conversations.
  • Lead through ambiguity and organizational change while building momentum for the team.

Requirements

  • 4+ years of experience in implementation, professional services, onboarding, or operational leadership in a SaaS, hospitality, or technology-driven environment.
  • 2+ years of experience leading and developing high-performing teams.
  • Proven success leading complex enterprise implementations or large-scale rollout programs.
  • Experience designing and scaling operational processes, frameworks, or systems.
  • Strong data-driven leadership skills with experience using operational metrics and reporting.
  • Exceptional communication, professionalism, and executive presence.
  • Ability to influence senior internal stakeholders and engage with C-suite customer leaders.
  • Trusted to represent Toast in person at customer meetings, leadership forums, and industry events.
  • Ability to balance strategic planning with operational execution in fast-moving environments.

Benefits

  • Competitive compensation with a base salary range of $146,000-$234,000 USD, $127,000-$203,000 USD, or $115,000-$184,000 USD depending on pay zone.
  • Cash compensation may include overtime and bonus/commissions if eligible.
  • Equity is included in the total rewards package.
  • Benefits are included as part of total rewards.
  • Hybrid work model with in-person collaboration and flexibility for individual needs.
  • Reasonable accommodations are available for candidates who need them during the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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