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Implementation Lead

2 weeks, 6 days ago
United States
Full-time
Mid Level
Project Manager
Quality Assurance and Testing
Apply Now
TJM Labs

TJM Labs

TJM Labs is a software development company specializing in AI automation that learns by observing humans. They provide services for AI software development, automation, web development, mobile app development, and more. Contact them today to explore th...

Internet Software & Services
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Description

  • Own implementation plans, milestones, dependencies, risks, action items, and go-live timelines.
  • Lead customer discovery sessions, implementation meetings, and internal working sessions.
  • Coordinate pharmacy stakeholders, technical teams, Customer Success, and other internal partners.
  • Document current-state pharmacy workflows, including systems, handoffs, business rules, exceptions, and edge cases.
  • Translate pharmacy operations into clear requirements and maintain alignment between documentation, development, testing, and delivery.
  • Provide project updates, communicate decisions and deadlines, and maintain stakeholder alignment.
  • Conduct internal QA and customer readiness testing, track defects, retest fixes, and coordinate customer validation.
  • Coordinate go-live activities and transition implementations into ongoing support.
  • Improve implementation playbooks, documentation standards, templates, testing processes, and handoffs.

Requirements

  • Approximately 2–5 years of relevant professional experience.
  • Experience coordinating projects, implementations, customer onboarding, operational initiatives, or complex workflows.
  • Working familiarity with pharmacy management systems and pharmacy workflows; this is required.
  • Current or previous pharmacy technician experience is highly desired; registered or certified technicians are encouraged to apply.
  • Strong organization, reliability, attention to detail, and follow-through.
  • Ability to document processes clearly, precisely, and consistently.
  • Excellent professional communication and ability to turn complex discussions into decisions, owners, and next steps.
  • Ability to manage multiple implementations and competing priorities.
  • Comfort surfacing problems early, working through ambiguity, and adapting to evolving processes.
  • Technical curiosity; coding, AI product development, software QA, and prior SaaS implementation experience are not required.

Benefits

  • Remote-first work environment.
  • Paid time off.
  • 401(k) with company match.
  • Health plan.
  • Opportunity to work across healthcare, pharmacy, and AI.
  • Meaningful ownership and opportunities for growth as the company scales.

Interested in this position?

Apply directly on the company website

Apply Now

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