Field Support Specialist

7 hours, 30 minutes ago
Full-time
Mid Level
Customer and Technical Support
The N2 Company

The N2 Company

The N2 Company specializes in targeted marketing solutions that help businesses connect with their ideal clients by reaching influential consumers in their local areas.

Media
1K-5K
Founded 2004

Description

  • Build one-on-one relationships with Area Directors and help develop their skills.
  • Train Area Directors on company processes and procedures through phone conferences.
  • Respond to questions, concerns, and complaints from Area Directors and advertising clients by phone and email.
  • Resolve problems independently and collaboratively within a small support team.
  • Answer incoming calls to meet staffing needs.
  • Develop proactive approaches to reduce reactive support interactions.
  • Collaborate with the Design team to explain design processes and administrative tasks.

Requirements

  • Ability to learn quickly and desire for professional growth.
  • Confidence making decisions based on training and available knowledge.
  • Strong verbal and written communication skills.
  • Working knowledge of Microsoft Office and Google Workspace.
  • Resourcefulness and adaptability in a changing environment.
  • Ability to remain calm while managing fast-paced deadlines.
  • Previous call center experience preferred.
  • Knowledge of ticketing software preferred.
  • Collaborative, service-oriented attitude.
  • Availability to work remotely from 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Friday.

Benefits

  • $45,000 annual salary with opportunities for growth and advancement.
  • Fully remote work with a monthly reimbursement for home office and internet expenses.
  • Health care coverage for employees and families, plus complimentary basic dental coverage.
  • 401(k) plan with company match and financial planning services.
  • Paid time off, a paid week-long holiday break, and paid parental leave.
  • Three-week paid sabbatical after four years of service.
  • Access to nutritionist services, mental health resources, and an Employee Assistance Program.
  • Pet insurance and discounts, plus a $7,000 first-time homebuyer contribution.

Interested in this position?

Apply directly on the company website

Apply Now

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