Spécialiste satisfaction client / Customer support specialist

1 month, 2 weeks ago
Full-time
Junior
Customer and Technical Support
Tenco

Tenco

Tenco specializes in the manufacture and distribution of snow and ice removal equipment, including snow plows, deicing spreaders, and turnkey truck fleets, aimed at maintaining highways, municipal roadways, and airfields.

Automotive
51-250
Founded 1976

Description

  • Meet with clients to define hardware and software deployment plans.
  • Create and validate client office layouts and demonstration environments.
  • Plan, organize, install, and reference on-site hardware sensors.
  • Set up client environments and access on the elia platform.
  • Train client administrators on how to use the elia platform.
  • Create and update technical procedures in French and English in multiple formats.
  • Build and maintain a knowledge base and FAQ.
  • Handle client tickets through HubSpot and/or the elia platform via chat or phone.
  • Track ticket resolution and follow up with clients.
  • Log feature requests and route them to the product manager or development team.
  • Create development tickets for issues that cannot be resolved directly.

Requirements

  • University degree in computer engineering or a related field.
  • Bilingual in French and English.
  • Strong interpersonal skills, empathy, and ease with people.
  • Ability to stay calm and manage priorities effectively.
  • Experience in a similar professional environment with SaaS and/or hardware products is an asset.
  • Good knowledge of HubSpot is an asset.
  • Good knowledge of Figma or another floor-planning tool is an asset.

Benefits

  • Flexible schedule and hybrid work model based on trust.
  • Vacation, floating days, and statutory holidays that allow real downtime.
  • Group insurance plan and a health spending credit.
  • Wellness support through physical activities or reimbursement options.
  • Continuous learning and professional development opportunities.

Interested in this position?

Apply directly on the company website

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