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Luxury Travel Consultant - (Arabic Speaking)

4 hours, 20 minutes ago
United Kingdom
Full-time
Mid Level
Customer Support
Customer and Technical Support
Apply Now
Ten Lifestyle Group

Ten Lifestyle Group

Ten Lifestyle Group is a leading travel and lifestyle concierge service that offers personalized support to high net worth individuals and affluent segments. With a global presence in 22 cities and available in 26 languages, Ten provides exclusive acce...

Consumer Services
251-1K
Founded 1998
View All Jobs 8

Description

  • Manage end-to-end member requests and deliver tailored recommendations within agreed timeframes.
  • Use destination knowledge, supplier relationships, and negotiation skills to secure travel, dining, and lifestyle experiences.
  • Build and maintain strong relationships with members and suppliers to ensure seamless service delivery.
  • Promote Ten’s wider lifestyle services across travel, tickets, retail, and other concierge offerings.
  • Resolve member queries and service recovery issues with professionalism and a customer-first approach.
  • Maintain accurate records and update all member interactions in real time.
  • Gather member feedback and identify opportunities to improve the member experience.
  • Identify commissionable bookings and maximise commercial opportunities where appropriate.
  • Consistently deliver high standards of service to luxury and affluent clientele.

Requirements

  • Fluent in English and Arabic with excellent written and verbal communication skills.
  • French language skills are advantageous but not essential.
  • Language assessments will form part of the recruitment process.
  • Several years of experience in the travel industry, such as with a tour operator or travel agency, or a minimum of 3 years in luxury concierge, hospitality, or high-end customer service.
  • Previous experience booking flights, hotels, and other travel arrangements is highly desirable.
  • Solid GDS experience, preferably Amadeus.
  • Excellent knowledge of the Middle East, particularly Dubai, Abu Dhabi, and Doha, with an understanding of key destinations across Asia.
  • Strong understanding of luxury lifestyle services and the expectations of affluent and high-net-worth clients.
  • Exceptional customer service, communication, and relationship-building skills with the ability to remain calm and professional under pressure.
  • Highly organised with excellent attention to detail and a proactive approach to problem-solving.
  • Strong online research skills and the ability to source tailored recommendations quickly and accurately.
  • Ability to work effectively in a fast-paced environment, managing multiple priorities and tight deadlines.
  • Available to work on a full-time basis.
  • Relevant travel, luxury concierge, or hospitality experience is required; career changers cannot be considered.

Benefits

  • Competitive salary with performance-based bonus and the Ten Loyalty Rewards program.
  • Flexible work arrangements, including hybrid working possibilities.
  • One month of paid sabbatical leave every five years.
  • Remote Working Holidays: travel and work for up to 4 weeks per year.
  • Access to travel and entertainment discounts.
  • Diverse tasks in an international, dynamic work environment.
  • Career development prospects in an agile, growing company.
  • Inclusive culture that values diversity and collaboration.

Interested in this position?

Apply directly on the company website

Apply Now

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