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Application Support Analyst

1 hour, 47 minutes ago
India
Full-time
Junior
Software Engineer
Software Development
SQL SQL Server
Apply Now
teamified.com

teamified.com

teamified.com specializes in enhancing the rental experience for property owners by showcasing their businesses and maximizing brand loyalty, ultimately helping them increase rental revenue while reducing stress.

Hotels, Restaurants & Leisure
Founded 2020
View All Jobs 27

Description

  • Provide user, implementation, and customer support to help clients, partners, and staff use the product effectively.
  • Investigate reported issues, evaluate support priority and severity, and escalate cases appropriately.
  • Communicate with customers to clarify issues, identify workarounds, and manage client requests.
  • Work with developers to document user acceptance testing feedback and support software corrections.
  • Deliver training sessions for individual users or groups and create training videos.
  • Write and maintain user documentation, knowledge base articles, and help materials.
  • Log, track, and manage incoming support requests, time records, and support statistics.
  • Assist with system installs, upgrades, fixes, and version release testing.
  • Create video help documentation for new features released in each version.
  • Recommend changes by analyzing software structure, solution functionality, and related application needs.

Requirements

  • High attention to detail with the ability to extract key information from customers about reported issues.
  • Strong verbal and written communication skills with the ability to interact professionally with clients, developers, and non-technical staff.
  • Experience with system analysis, user training, and user documentation development.
  • Detailed understanding of software structure, operations, settings, and related solution functionality.
  • Ability to multi-task, stay organized, and manage priorities in a dynamic support environment.
  • Ability to take ownership of tasks and deliver solutions without direct management.
  • Knowledge of computer languages, data structures, logic, flow-charting, program design methods, databases, and program documentation.
  • Database design and coding experience.
  • Ability to learn new programming languages.
  • Proficiency with SQL Server, Windows OS, and MS Office.
  • Nice to have: a positive can-do attitude and creative problem-solving mindset.

Benefits

  • Flexible work hours and location, with a focus on managing energy rather than time.
  • Access to online learning platforms and a budget for professional development.
  • Collaborative, no-silos environment that encourages learning and growth across teams.
  • Dynamic social culture with team lunches, social events, and opportunities for creative input.
  • Health insurance.
  • Leave benefits.
  • Provident Fund.
  • Gratuity.

Interested in this position?

Apply directly on the company website

Apply Now

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