Customer Success Engineer

2 hours, 15 minutes ago
Full-time
Senior
Customer and Technical Support
Tailscale

Tailscale

Tailscale is a zero config VPN service that simplifies network security and connectivity for teams of any scale, offering easy deployment, minimal latency, and compatibility with existing services.

Diversified Telecommunication Services
51-250
Founded 2019
$115M raised

Description

  • Lead onboarding for new strategic customers and provide training and resources that support long-term adoption.
  • Provide technical support by diagnosing and resolving issues across Tailscale’s platform.
  • Assist customers with configuration, integration, and troubleshooting during implementation.
  • Conduct QBRs to review usage, success metrics, and future goals, and identify expansion opportunities.
  • Build trusted customer relationships and recommend best practices based on customer use cases and business outcomes.
  • Act as the voice of the customer by sharing feedback and insights with product and engineering teams.
  • Collaborate with sales, product, engineering, and support teams to manage handoffs and escalate critical issues.
  • Develop and maintain technical documentation, FAQs, and guides that help customers self-serve.

Requirements

  • 6+ years in a technical role, with at least 2 years of customer-facing experience.
  • Experience working with enterprise customers in a consultative capacity.
  • Strong understanding of networking, VPNs, and security principles.
  • Experience with cloud infrastructure such as AWS, GCP, or Azure.
  • Experience with tools and technologies such as Docker, Kubernetes, and other DevOps technologies.
  • Prior experience in a customer-facing technical role such as Technical Support Engineer, Solutions Engineer/Architect, or Customer Success Engineer at a SaaS company.
  • Ability to explain complex technical concepts clearly to both non-technical stakeholders and engineers.
  • Strong written and verbal communication skills.
  • Analytical mindset and strong troubleshooting skills for resolving complex technical issues.
  • Ability to manage multiple customer accounts, prioritize tasks, and stay organized.
  • Collaborative mindset with the ability to work cross-functionally with product, sales, and engineering teams.

Benefits

  • Competitive total compensation package including base salary, equity, and variable commission for quota-based roles.
  • US pay range of $150,000–$250,000 OTE.
  • Comprehensive group benefits with no waiting period, including health, vision, and dental coverage for employees and family.
  • Remote-first work environment with flexibility in where and when you work.
  • $1,500 USD annually for professional development, plus mentorship, coaching, and internal promotion opportunities.
  • Flexible paid time off program.
  • Company-owned laptop of your choice (Mac or PC), $1,000 USD for workstation customization, and monthly home internet reimbursement.
  • Generous parental leave top-up for up to 26 weeks, available from day one.

Interested in this position?

Apply directly on the company website

Apply Now

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