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Senior Customer Solutions Engineer (US East Coast)

2 weeks, 5 days ago
United States
Full-time
Senior
Customer Success
Customer and Technical Support
AWS Azure DevSecOps GCP Helm Kubernetes Linux Python REST API Terraform
Apply Now
Sysdig

Sysdig

Sysdig provides advanced security solutions for containers, Kubernetes, and cloud environments, enabling organizations to gain visibility and context through runtime insights to proactively prevent cyber attacks.

IT Services
251-1K
Founded 2013
$730M raised
View All Jobs 15

Description

  • Own executive-level relationships and strategic engagement across a portfolio of enterprise and high-value customers.
  • Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
  • Drive alignment between customer business goals and Sysdig’s technical capabilities through Success Planning and Outcome Mapping.
  • Lead Customer Business Reviews and ongoing strategic touchpoints with technical and non-technical stakeholders.
  • Develop deep knowledge of customer environments to identify risks, optimization opportunities, expansion potential, and innovation paths.
  • Lead and contribute to hands-on workshops that help customers realize the full value of the Sysdig platform.
  • Support renewals and expansions by demonstrating measurable value realization and usage growth.
  • Identify and mitigate account risk through health monitoring, technical diagnostics, and stakeholder alignment.
  • Advocate for customer requirements with Product and Engineering to influence roadmap priorities.
  • Partner with Support and Professional Services to ensure effective solutions and timely issue resolution.

Requirements

  • 5+ years of experience in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
  • Experience managing enterprise customer relationships and navigating complex organizations.
  • Hands-on experience installing and troubleshooting solutions on Kubernetes, including container-based solutions.
  • Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
  • Experience with scripting and API integration to support and troubleshoot technical solutions.
  • Demonstrated success driving measurable customer outcomes and leading executive-level engagements.
  • Strong business acumen with the ability to translate technical capabilities into business impact.
  • Experience managing issues, performing root cause analysis, and driving resolution.
  • Excellent communication, presentation, and stakeholder-management skills.
  • Background in cybersecurity or DevSecOps is a strong plus.
  • One or more of CKAD, CKA, or CKS certifications.
  • Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms.
  • Experience working with Sysdig and/or Falco is a plus.

Benefits

  • Extra days off to prioritize your well-being.
  • 401(k) retirement savings plan with a 3% company match.
  • Maternity and parental leave.
  • Mental health support for you and your family through the Modern Health app.
  • Full health benefits package for you and your family.
  • U.S. annual salary range of $130,000 to $163,000 USD/year.

Interested in this position?

Apply directly on the company website

Apply Now

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