Senior Customer Solutions Engineer (Bay Area)

5 days, 9 hours ago
Full-time
Senior
Cybersecurity
Sysdig

Sysdig

Sysdig provides advanced security solutions for containers, Kubernetes, and cloud environments, enabling organizations to gain visibility and context through runtime insights to proactively prevent cyber attacks.

IT Services
501-1000
Founded 2013
$730M raised

Description

  • Own executive relationships and strategic engagement across a portfolio of enterprise and high-value customers.
  • Guide customers on Sysdig deployments, architecture, and operational best practices.
  • Align customer business goals with Sysdig capabilities through success plans and outcome mapping.
  • Lead Customer Business Reviews and ongoing engagement with technical and business stakeholders.
  • Proactively identify account risks, optimization opportunities, expansion opportunities, and innovation needs.
  • Lead hands-on workshops to increase customer adoption and platform value.
  • Support renewal and expansion conversations by demonstrating value realization and usage growth.
  • Partner with Product, Engineering, Support, and Professional Services to advocate for customers and resolve issues.
  • Monitor account health, perform technical diagnostics, and drive risk mitigation and issue resolution.
  • Mentor junior CSMs/CSEs and contribute to internal best practices and enablement.

Requirements

  • 5+ years of experience in Customer Success, Solutions Engineering, Technical Account Management, or strategic/technical consulting within SaaS or cybersecurity.
  • Experience managing enterprise customer relationships and navigating complex organizations.
  • Hands-on experience installing and troubleshooting Kubernetes and container-based solutions.
  • Knowledge of cloud-native applications, cloud platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
  • Experience with scripting and API integrations for technical solution support and troubleshooting.
  • Experience driving measurable customer outcomes and leading executive-level engagements.
  • Ability to translate technical capabilities into business impact for engineers and executives.
  • Experience with issue management, root-cause analysis, and resolution.
  • Strong communication, presentation, stakeholder-management, and consultative influencing skills.
  • Experience with Linux, Helm, Terraform, Kubernetes, Sysdig, or Falco; CKAD, CKA, or CKS certification; and cybersecurity or DevSecOps experience are preferred.

Benefits

  • U.S. base salary range of $150,000-$187,500 per year, depending on location, experience, and education.
  • 401(k) retirement savings plan with a 3% company match.
  • Full health benefits for employees and their families.
  • Maternity and parental leave.
  • Additional time off to support well-being.
  • Mental health support for employees and their families through the Modern Health app.
  • Remote work opportunity.

Interested in this position?

Apply directly on the company website

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