SWORD Health

SWORD Health provides AI-powered digital physical therapy solutions designed to prevent pain, support recovery, and enhance overall health, while also aiming to transform the rehabilitation industry through innovative technology and clinical oversight.

Health Care Providers & Services

Health Care

251-1K (650)

Founded 2015

$324M raised

13 open positions

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Customer Success Manager

2 weeks ago

United States

Full-time

Senior

Customer and Technical Support

Apply Now

SWORD Health

Health Care Providers & Services

251-1K

Founded 2015

$324M raised

View All Jobs 13

Description

Build proactive account and renewal plans, identify risks early, and prioritize high-touch engagement.
Own retention strategy, pricing and contracting coordination, executive relationships, and account risk plans.
Develop relationships with benefits leaders, consultants, finance, clinical, procurement, and operations stakeholders.
Analyze eligibility, enrollment, activation, engagement, outcomes, claims, billing, and ROI data to diagnose account performance.
Secure customer access and communication permissions to improve member enrollment, activation, and sustained engagement.
Coordinate with Sales, Growth Marketing, Implementation, Product, Clinical, Analytics, Finance, and Operations to resolve customer issues.
Maintain clear customer plans and communication through cross-functional issue resolution.
Establish renewal and retention plans, improve member access, and strengthen executive and consultant confidence in Sword’s value.

Requirements

Significant experience owning complex enterprise customer or client relationships after implementation, including renewals, retention, and account recovery.
Experience using quantitative customer-value data to make decisions and influence senior stakeholders.
Strong executive communication and judgment when balancing customer, consultant, and internal priorities.
Demonstrated ability to identify cross-functional breakdowns and engage appropriate teams to execute solutions.
Ability to work remotely in a fast-moving environment with changing priorities and undefined processes or ownership.
Ability to manage multiple consequential accounts and travel up to 15%.
Experience in employer health benefits, digital health, benefits navigation, wellbeing, PBM, or a related field preferred.
Experience with enrollment, utilization, claims, outcomes, ROI, billing, or member-engagement data preferred.
Experience managing complex portfolios through multiple renewal cycles and organizational change preferred.
Demonstrated AI proficiency at least at Explorer Level 1, using AI daily to improve productivity.

Benefits

Total compensation range of $121,181–$190,428 USD, including base, variable compensation, and equity.
Potential private company stock options, where applicable.
Compensation may be adjusted based on impact and outlier performance.
Additional benefits are available, with country-specific offerings varying by location.

Interested in this position?

Apply directly on the company website

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