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(Fluent English) Technical Support Consultant, VPS & Trading (remotely, global)

5 months, 1 week ago
Mexico, Argentina, Brazil, Colombia
Contract
Junior
Technical Support Engineer
DevOps and Infrastructure
Windows Server
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 19

Description

  • Deliver technical support to customers via email and chat.
  • Build and maintain strong customer relationships.
  • Keep up with evolving tools and technology used in client support.
  • Handle sensitive customer data with care and security.
  • Apply customer happiness best practices to improve service quality.
  • Maintain a deep understanding of client solutions and work toward KPI targets.
  • Communicate and collaborate with developers and cross-functional specialists.

Requirements

  • Excellent English communication skills at C1 level or higher.
  • Experience in a technical support role.
  • Experience with VPS setup and management.
  • Strong understanding of Windows Server administration.
  • Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader.
  • Strong analytical thinking and research skills.
  • Positive, proactive, and responsible attitude.
  • Personal computer with at least 8 GB of RAM and a stable internet connection with minimum 50 Mbps download and 40 Mbps upload.
  • CRM systems expertise is a plus.

Benefits

  • Flexible schedule.
  • Fully remote work opportunity.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Balance between project workload and personal time, including an internal health policy.
  • Responsive leadership focused on development and long-term cooperation.
  • Culture built on trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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