Senior Account Manager

4 months, 2 weeks ago
Contract
Senior
Customer and Technical Support
Superside

Superside

Superside is an always-on design company that provides frictionless, delightful design at warp speed for marketing and creative teams. They offer a creative subscription service used by top brands to access a global team of designers, ensuring quality ...

Media
251-1K
Founded 2015
$35M raised

Description

  • Own the end-to-end relationship for a portfolio of clients and maintain strong stakeholder trust.
  • Manage renewals and support moderate growth opportunities within defined commercial frameworks.
  • Guide Project Managers to ensure smooth delivery and consistent quality across engagements.
  • Monitor account health and revenue performance, and provide forecasting inputs to senior leadership.
  • Identify and resolve account risks early as the main point of escalation for assigned clients.
  • Translate customer goals into clear, structured creative programs.
  • Use performance data and insights to support QBRs and renewal conversations.
  • Maintain a strong understanding of Superside’s services to identify value-driving opportunities.
  • Partner with cross-functional teams to align on delivery and account strategy.

Requirements

  • 5+ years of experience in account management or client services within creative, digital, or professional services environments.
  • Experience managing and retaining client accounts with ownership of renewals.
  • Ability to lead commercial conversations within defined pricing and deal structures.
  • Strong stakeholder management skills, with experience working with senior clients.
  • Ability to balance strategic thinking with day-to-day execution.
  • Experience working with cross-functional teams such as Project Managers and Producers.
  • Comfort using data to inform account decisions and forecasting.
  • Strong communication skills in English, with the ability to connect delivery to business outcomes.

Benefits

  • Fully remote, remote-first work environment.
  • Opportunity to work with a global team across 60+ nationalities and multiple time zones.
  • Fast-paced, high-trust culture with direct feedback and strong collaboration.
  • Real ownership and the ability to shape work that impacts the business.
  • Mentorship and opportunities to grow your career.
  • Work for a stable, growing company serving 500+ ambitious brands.

Interested in this position?

Apply directly on the company website

Apply Now

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