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Director, Sales Engineering

2 hours, 8 minutes ago
United States
Full-time
Lead
Solutions Engineer
Customer and Technical Support
CRM
Apply Now
SugarCRM

SugarCRM

SugarCRM is the market-leading CRM platform that empowers individuals to better understand and engage with customers. It offers an innovative, affordable, and individualized CRM solution that connects sales, marketing, and service teams for enhanced pr...

Professional Services
251-1K
Founded 2004
$104M raised
View All Jobs 5

Description

  • Support and enable direct sales teams and reseller channel partners on the SugarCRM application and platform.
  • Lead the pre-sale portion of the sales cycle, including discovery, requirements analysis, high-level solution design, and handoff to implementation teams.
  • Communicate SugarCRM’s value to prospective customers through presentations and demonstrations.
  • Contribute to RFP and tender responses by writing product, technical architecture, solution, and delivery methodology content.
  • Provide product application support to inside, channel, and direct sales teams.
  • Translate customer business objectives and requirements into a platform vision and solution strategy.
  • Promote CRM best practices and advocate for SugarCRM’s extensibility.
  • Develop and maintain partner relationships.
  • Support sales and demo training for selected business partners.
  • Speak at trade conferences and support product marketing efforts internally and externally.

Requirements

  • 7+ years of experience in presales or a similar role.
  • Experience with SaaS solution sales and configuration.
  • General understanding of technical systems architecture, stacks, and platforms.
  • Proven track record of successful presales engagements with C-level customer executives.
  • Strong knowledge of enterprise business applications.
  • Familiarity with RFP and tender best practices.
  • Strong verbal and written communication skills, with exceptional listening, presentation, demonstration, and objection-handling abilities.
  • Strong teamwork, integrity, self-motivation, and a positive attitude.
  • Excellent planning and time management skills with the ability to manage multiple priorities and deliver quick responses.
  • Ability to work with local and remote teams across time zones and travel up to 25%.
  • 3+ years of customer relationship management experience preferred.
  • Marketing automation experience preferred.
  • Business analytics exposure preferred.
  • BS/BA in a relevant field preferred.

Benefits

  • $140,000 - $170,000 base salary with up to $30,000 in variable compensation, for a maximum $200,000 OTE.
  • Excellent healthcare package for employees and their families.
  • 401(k) match for savings and investment.
  • Unlimited paid time off.
  • Paid parental leave.
  • Health and wellness reimbursement program.
  • Educational resources and career/personal development program.
  • Employee referral bonus program.

Interested in this position?

Apply directly on the company website

Apply Now

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