Risk Operations Analyst - SSO

14 hours, 16 minutes ago
Full-time
Senior
Operations
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised

Description

  • Investigate complex, high-risk, gray-area user business cases and make informed, non-binary risk decisions.
  • Develop custom, evidence-based solutions when standard frameworks do not apply.
  • Identify systemic trends across cases and propose scalable solutions to cross-functional stakeholders.
  • Collaborate with Risk Operations, User Support, Risk Partnerships, Legal, Compliance, Product, and other teams on risk mitigation strategies.
  • Engage directly with users during positive, difficult, and sensitive conversations while balancing user needs with regulatory and financial partner requirements.
  • Communicate complex risk findings to internal teams, financial partners, and Stripe leadership.
  • Improve SSO processes, decision frameworks, detection systems, and operational tooling.
  • Create and maintain documentation, procedures, and playbooks to support scalability and knowledge management.
  • Identify gaps in systems, policies, and strategies and recommend enhancements.

Requirements

  • 5+ years of experience in risk management, compliance, fraud, financial operations, or a related field in a fast-moving environment.
  • Experience making complex, gray-area, non-binary decisions in risk environments.
  • Strong critical-thinking and analytical skills, including synthesizing multiple data sources into clear risk narratives.
  • Experience collaborating cross-functionally and aligning teams with competing priorities.
  • Ability to handle sensitive user conversations with empathy, clarity, and professionalism.
  • Strong written and verbal communication skills for varied audiences.
  • Comfort working in ambiguous, fast-paced, and evolving environments.
  • Track record of identifying systemic problems from individual cases and driving process improvements.
  • Empathy for entrepreneurs and businesses, with a user-focused, pragmatic, and solutions-oriented approach.
  • Familiarity with compliance or financial-partnership relationship management (preferred).
  • Experience with risk assessment and mitigation in fintech or payments (preferred).
  • Working knowledge of data analysis and AI tools, regulatory compliance, payment processing systems, or scalable operational frameworks (preferred).

Interested in this position?

Apply directly on the company website

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