Customer Support Specialist I

6 hours, 49 minutes ago
Full-time
Junior
Customer and Technical Support
SQUIRE

SQUIRE

SQUIRE provides a comprehensive barbershop management system that streamlines operations, enhances customer retention, and boosts revenue through features like automated commission flow, simplified booking and payments, and insightful reporting.

Internet Software & Services
51-250
Founded 2015
$167M raised

Description

  • Respond promptly to customer inquiries through chat, email, and phone.
  • Troubleshoot and resolve common technical and account-related issues.
  • Escalate complex cases to Tier II or other departments as needed.
  • Maintain accurate and detailed records of customer interactions and resolutions.
  • Develop a strong understanding of SQUIRE’s products and services to provide effective support.
  • Deliver a positive and professional customer experience.
  • Identify recurring issues and share feedback to improve processes.
  • Contribute to maintaining and updating internal knowledge base articles.

Requirements

  • 1+ years of technical support experience.
  • Experience with Android, Apple, Mac, and PC technology and operating systems.
  • Ability to diagnose problems and solve issues independently.
  • Ability to work a 40-hour work week.
  • Excellent oral and written communication skills.
  • Understanding of payment processing and payment devices.
  • Flexibility to work weekends and evenings.
  • Ability to work shifts between Monday and Friday, 7:00 am EST and 9:00 pm EST to support a global customer base.

Benefits

  • Base salary of $52,000.
  • New hire stock grant.
  • 100% employer-paid medical, dental, and vision insurance for you and your dependents.
  • 401(k) plan with company contribution.
  • Generous PTO policy.
  • Parental leave policy.

Interested in this position?

Apply directly on the company website

Apply Now

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