RemoteLeaf Logo
Log in Sign up

Field Service Engineer

4 days, 14 hours ago
United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Apply Now
SPT Labtech

SPT Labtech

SPT Labtech designs and manufactures advanced lab automation solutions that enhance sample management, liquid handling, and multiplexed detection, significantly improving the efficiency of scientific research and contributing to advancements in human h...

Life Sciences Tools & Services
251-1K
Founded 2001
View All Jobs 3

Description

  • Schedule and perform on-site service work, including installations and preventive maintenance.
  • Perform emergency service and repair visits within the territory.
  • Provide remote telephone support to customers and internal teams.
  • Travel on short notice to support other Field Service Engineers when needed.
  • Complete all required service documentation accurately and on time.
  • Communicate product quality issues to the appropriate stakeholders.
  • Work closely with Territory Sales personnel and Field Applications Specialists.
  • Manage assigned accounts and maintain a high level of customer satisfaction.
  • Identify and communicate sales leads, upgrade opportunities, and consumables opportunities.
  • Coordinate and manage your own workload to prioritize emergency and preventive maintenance calls through completion.

Requirements

  • Based in or around Phoenix, Arizona, or otherwise able to cover the Southwest region.
  • Approximately 50% overnight travel is expected, with occasional extended coverage in other U.S. territories.
  • International travel is required for training.
  • Previous experience with electro-mechanical and automated systems, ideally in the pharmaceutical or healthcare sectors.
  • Experience with liquid handling products is advantageous.
  • Strong customer focus and excellent communication skills.
  • Highly organized with strong follow-up skills and a proactive approach to workload.
  • Self-motivated and able to work as part of a team.
  • Education equivalent to at least an associate’s degree, or previous experience in an engineering discipline.
  • Ability to travel on short notice and a valid passport.

Benefits

  • Competitive salary package.
  • Comprehensive and valued benefits package.
  • Full product training provided in the U.S. and at the company headquarters in Cambridge, UK.
  • Opportunity to work with a motivated and driven team.
  • Remote working arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Intelligent Technical Solutions

IT Technician I (Remote)

Intelligent Technical Solutions 251-1K Internet Software & Services

Intelligent Technical Solutions is hiring a Proactive Technician I to provide remote IT support and preventative maintenance for clients while keeping systems stable, secure, and responsive.

Philippines Full-time Junior Technical Support Engineer
$10k-$10k
Active Directory macOS
12 hours, 53 minutes ago
Mercier Consultancy

Dutch speaking Customer Experts for Dyson - Work Remote In Greece

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring a fully remote Dutch-speaking Customer Expert to support Dyson customers in Greece, handling consumer electronics inquiries and helping deliver high-quality customer experiences.

Greece Full-time Junior Customer Support Technical Support Engineer
CRM
13 hours, 23 minutes ago
JoVE

LMS Integration Specialist (LTI)

JoVE 51-250 Media

JoVE is seeking an Education Technology Specialist to implement, configure, and support LTI integrations that connect JoVE content with university and college learning systems worldwide.

Mexico Colombia Costa Rica Brazil Full-time Mid Level Implementation Engineer Technical Support Engineer
13 hours, 38 minutes ago
Vizrt

Graphics Senior Technical Support Engineer

Vizrt 251-1K Internet Software & Services

Vizrt is hiring a Global Support Engineer to manage inbound customer support cases worldwide for its broadcast and visual storytelling products, ensuring timely resolutions and strong customer experience.

United States Full-time Senior Technical Support Engineer
13 hours, 38 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers