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Strategic Customer Success Manager

2 hours, 58 minutes ago
Anywhere
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 50

Description

  • Serve as a product expert and advocate for mental health across a portfolio of Spring Health’s largest partners.
  • Own forecasting for revenue, renewals, and upsell opportunities across the portfolio.
  • Identify and position upsell opportunities proactively to drive revenue growth.
  • Develop and maintain strong relationships with customers, consultants, and key stakeholders.
  • Manage the full customer lifecycle, including implementations, engagement strategies, renewals, and upsells.
  • Develop timely account plans, manage census files, and execute member engagement communications.
  • Prepare and present business reviews to senior HR executives.
  • Deliver data-driven recommendations aligned with customer success metrics.
  • Collaborate cross-functionally to gather customer feedback and recommend process improvements.
  • Support retention, expansion, and net new business efforts, including finalist meetings when needed.

Requirements

  • Bachelor’s degree or higher preferred.
  • 10+ years of experience in account management, customer success, or healthcare management.
  • Experience in B2B2C environments and at early-stage companies, preferred.
  • Previous experience driving forecasting, renewals, and upsell revenue.
  • Experience managing Fortune 100 clients and a portfolio valued at $25M or more.
  • Strong understanding of farmer-style sales motions focused on relationship building and portfolio expansion.
  • Experience creating growth through portfolio management, upsells, and cross-sell opportunities.
  • Exceptional communication skills and the ability to build trusted relationships.
  • Strong organizational skills with high attention to detail and the ability to manage competing priorities.
  • Ability to probe, challenge, and consult customers to align solutions with their needs.

Benefits

  • Target base salary of $132,000 to $165,000 per year.
  • Competitive total rewards package including equity and benefits.
  • Health, dental, and vision coverage starting on day one.
  • Access to One Medical, plus HSA and FSA plans with up to $1,000 Spring HSA contribution depending on plan type.
  • Employer-sponsored 401(k) match of up to 2%.
  • Annual allotment of no-cost visits to Spring Health network providers for employees and dependents.
  • Paid time off including vacation, sick leave, and company holidays.
  • Parental leave after 6 months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Up to $1,000 per year for professional development reimbursement.

Interested in this position?

Apply directly on the company website

Apply Now

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