RemoteLeaf Logo
Log in Sign up

Senior Customer Success Manager

3 hours, 3 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 50

Description

  • Serve as the product expert and mental health advocate for an enterprise book of business.
  • Build and maintain strong relationships with customers and consultants.
  • Demonstrate Spring Health’s value proposition and connect it to customer success metrics.
  • Own the full customer lifecycle, including implementations, engagement strategies, and contract renewals.
  • Create and present business reviews to senior HR executives and business leaders with data-backed recommendations.
  • Collaborate cross-functionally to share customer feedback and improve internal processes.
  • Provide sales support as needed.
  • Identify new opportunities through discovery with customers and consultants.
  • Develop multithreaded relationships across the account base.
  • Work with internal subject matter experts and Customer Success teammates to meet revenue goals.

Requirements

  • Minimum 5 years of experience in account management, customer success, implementation, or healthcare management.
  • Experience upselling and retaining customers to drive additional revenue.
  • Experience using SaaS-based solutions and platforms.
  • Experience owning the contract renewal lifecycle.
  • Experience using data visualization and reconciliation techniques to present findings and customer satisfaction metrics.
  • Strong interest in transforming the U.S. healthcare system, especially mental health.
  • Willingness and ability to travel as needed, approximately 15%.
  • Bachelor’s degree or higher preferred.

Benefits

  • Target base salary range of $106,400 to $131,000.
  • Competitive total rewards package including RSU options.
  • Health, dental, and vision coverage starting on day one.
  • HSA and FSA plans, with Spring contributing up to $1,000 to HSAs depending on plan type.
  • Employer-sponsored 401(k) match of up to 2%.
  • Annual allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents.
  • Competitive paid time off, including vacation, sick leave, and company holidays.
  • Parental leave after 6 months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Professional development reimbursement of up to $1,000 per year.
  • Donation matching of up to $200 per year.
  • Access to fertility care support through Carrot, including $4,000 reimbursement for related expenses.
  • Access to Wellhub, Noom, and BrightHorizons for fitness, wellness, and care support.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

GuidePoint Security

Customer Success Manager (Mid-Atlantic)

GuidePoint Security 251-1K Internet Software & Services

GuidePoint Security is hiring a Customer Success Manager to oversee strategic Mid-Atlantic commercial customer engagements and coordinate delivery across internal teams and client stakeholders.

United States Full-time Senior Customer Success Manager
Confluence Cybersecurity JIRA
33 minutes ago
Comparably

Senior Customer Marketing Adoption Manager

Comparably 51-250 Internet Software & Services

Contentstack is hiring a Senior Customer Marketing Adoption Manager to lead customer adoption, retention, expansion, and advocacy programs across its digital experience platform and newly unified customer community.

United States Full-time Senior Customer Success Manager Product Marketing Manager
$135k-$145k
Email Marketing
1 hour, 18 minutes ago
Array

Client Success Manager, Array+

Array 51-250 Capital Markets

Array is seeking a remote-first Array+ Client Success Manager to own client relationships and drive revenue growth for its fintech platform serving digital brands, financial institutions, and fintechs.

United States Full-time Senior Customer Success Manager
$150k+
1 hour, 18 minutes ago
Dropbox

Customer Success Manager

Dropbox 1K-5K Internet Software & Services

Dropbox is seeking a Customer Success Manager to lead post-sale deployment, adoption, and product education for key customers while driving retention, growth, and value realization across the customer journey.

United States Full-time Senior Customer Success Manager
$127k-$193k
CRM Generative AI
1 hour, 18 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers