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Senior Customer Success Manager, Payer

3 hours, 3 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 50

Description

  • Serve as the product expert and mental health advocate for a book of health plan customers.
  • Build and maintain strong working relationships with multiple health plan customers.
  • Demonstrate Spring Health’s value proposition and connect it to each customer’s success metrics.
  • Own the full customer lifecycle from implementations through engagement strategies and contract renewals.
  • Create and present business reviews to senior health plan executives with data-backed recommendations.
  • Collaborate cross-functionally to share customer feedback and identify process improvements.
  • Support sales efforts as needed.
  • Generate new opportunities through discovery with health plan partners.
  • Achieve annual revenue targets by leveraging internal subject matter experts and Customer Success teammates.

Requirements

  • 5+ years of experience in account management, customer success, implementation, or healthcare management.
  • Prior experience managing relationships with or selling to health plan customers is strongly preferred.
  • Experience upselling and retaining customers to drive additional revenue.
  • Experience using SaaS-based solutions and platforms.
  • Experience owning the contract renewal lifecycle.
  • Experience using data visualization and reconciliation techniques to present findings and customer satisfaction metrics.
  • Willingness and ability to travel as needed, approximately 15%.
  • Bachelor’s degree or higher preferred.
  • Deep passion for transforming the U.S. healthcare system, especially mental health.

Benefits

  • Target base salary of $106,400 - $131,000.
  • Competitive total rewards package including equity and benefits.
  • Health, dental, and vision coverage starting on day one.
  • HSA and FSA plans, with Spring contributing up to $1K to HSAs depending on plan type.
  • 401(k) match of up to 2%.
  • Yearly allotment of no-cost visits to Spring Health network providers for employees and dependents.
  • Competitive paid time off, including vacation, sick leave, and company holidays.
  • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months of tenure.
  • Access to fertility care support through Carrot, plus $4,000 reimbursement for related expenses.
  • Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
  • Sponsored child care, back-up care, and elder care through BrightHorizons.
  • Up to $1,000 in annual professional development reimbursement.
  • $200 per year in donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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