Medical Records Coordinator (Temporary)

1 day, 2 hours ago
Contract
Junior
Customer and Technical Support
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised

Description

  • Upload and process medical records requests, patient authorization forms, and provider letters.
  • Retrieve medical files and facilitate completion of forms from members and providers.
  • Build and maintain relationships with providers, members, and internal teams (Care Navigation, Provider Success) for medical records management.
  • Assist members with Mental Health Leaves & Accommodations (MHLA) requests and liaise with providers and third parties as needed.
  • Respond to emails, handle inbound/outbound phone calls, and assist with patient support tickets.
  • Monitor incoming record requests from various channels and report any suspicious release of medical records.
  • Maintain a consistent workflow by processing assigned medical records tickets within 24–48 hours of receipt.
  • Provide weekly metrics on new, in-progress, and completed medical records requests and support adherence to productivity, quality, and performance targets.

Requirements

  • Minimum of 1 year of experience in a similar role.
  • Advanced understanding of medical terminology and HIPAA regulations, including confidentiality of PHI.
  • Outstanding written and verbal communication and interpersonal skills.
  • Strong attention to detail with excellent organizational and time-management abilities.
  • Experience with Adobe Acrobat, Google Sheets, Google Docs, and MS Office.
  • Comfortable adapting to rapidly changing environments and evolving responsibilities.
  • Tech-savvy with the ability to adopt new technologies and platforms efficiently.
  • Able to multi-task, context switch, and meet productivity/adherence targets.
  • Willingness to work any of the listed shifts (8:00 AM–4:00 PM, 9:00 AM–5:00 PM, 10:00 AM–6:00 PM, or 12:00 PM–8:00 PM EST) and to work 1 weekend per month and at least 4 holidays per year.

Benefits

  • Target base salary range: $25.13 - $29.49 (individual pay varies by experience, location, and other factors).
  • Temporary (contract) position with the opportunity to extend or convert to permanent full-time based on performance and business needs.
  • Advance notice provided when possible for shift scheduling and occasional shift adjustments required by business needs.
  • Equal opportunity employer and commitment to provide reasonable accommodations for qualified individuals with disabilities.
  • Work at a mission-driven, high-growth company focused on expanding access to mental healthcare.

Interested in this position?

Apply directly on the company website

Apply Now

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