Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services

Health Care

1K-5K (1222)

Founded 2016

$366M raised

50 open positions

Links

View All Jobs

Manager, Customer Success

3 hours, 16 minutes ago

Anywhere

Full-time

Senior

Customer Success Manager

Customer and Technical Support

Apply Now

Spring Health

Health Care Providers & Services

1K-5K

Founded 2016

$366M raised

View All Jobs 50

Description

Lead and develop a team of Customer Success Managers supporting SMB and Mid-Market customers.
Drive operational excellence across onboarding, engagement, and renewal processes.
Partner cross-functionally with Sales, Product, and Clinical teams to deliver a seamless customer experience.
Analyze account performance to identify risks, opportunities, and actions to improve outcomes.
Build executive relationships with key clients and align on business goals and care impact.
Maintain deep knowledge of the product and service offering to serve as a trusted advisor.
Coach Customer Success Managers on escalations and growth opportunities within their accounts.
Proactively manage customer retention, satisfaction, and expansion outcomes.

Requirements

5+ years of experience in customer success or account management.
At least 2 years of people leadership experience.
Proven track record of driving client outcomes and managing enterprise accounts.
Strong communication, analytical, and relationship-building skills.
Experience in B2B SaaS, healthcare, or mental health industries is preferred.
Comfortable working in a remote-first, fast-paced environment.
Occasional travel for team or company events may be required.
Experience supporting SMB and Mid-Market customers is preferred.

Benefits

Target base salary of $106,400-$131,000.
Competitive total rewards package including equity and benefits.
25% sales variable bonus structure.
Health, dental, and vision coverage starting on day one.
401(k) match of up to 2%.
PTO including vacation, sick leave, and company holidays.
Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months.
Up to $1,000 per year in professional development reimbursement.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Researcher (Salt Lake City)

Typeform 251-1K Internet Software & Services

Typeform is hiring a research-native, customer-facing specialist in Utah to guide enterprise research and insights customers from pre-sales discovery through onboarding and adoption.

United States Full-time Senior Customer Success Manager Solutions Engineer

$120k-$160k

HubSpot Salesforce

1 minute ago

Apply

1 minute ago

Strategic Customer Success Lead, EMEA

Bluefish 51-200 information technology & services

Bluefish is hiring a Strategic Customer Success Lead to manage enterprise customer accounts and help shape a repeatable customer success model for AI marketing and measurement across Fortune 500 teams.

Europe Full-time Senior Customer Success Manager

1 minute ago

Apply

1 minute ago

EMR Success Manager

BillionToOne 251-1K Pharmaceuticals

BillionToOne is hiring an EMR Success Manager to lead customer-facing support for EMR integrations, overseeing day-to-day operations, escalations, and cross-functional improvement of the integration experience.

Anywhere Full-time Lead Customer Success Manager Implementation Consultant

$180k-$201k

HIPAA

16 minutes ago

Apply

16 minutes ago