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Care Support Coordinator (Temporary)

1 hour, 59 minutes ago
United States
Contract
Entry Level
Customer Support
Customer and Technical Support
HIPAA JIRA
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 40

Description

  • Serve as the primary point of contact for members and providers through inbound and outbound communication channels.
  • Provide approximately 7 hours of daily telephonic support to members and providers.
  • Respond to inquiries and requests through phone, email, and chat while maintaining accurate records of interactions.
  • De-escalate concerns by listening actively and applying a solution-focused approach consistent with company policies and procedures.
  • Coordinate care activities such as maintaining patient charts, rescheduling appointments, executing prescription authorization forms, and facilitating document release.
  • Analyze and troubleshoot technical issues submitted by members and providers.
  • Communicate sensitive information clearly, empathetically, and professionally.
  • Advocate for clients while working within Spring Health’s services and available resources.
  • Collaborate cross-functionally to streamline processes and improve service experiences and care transitions.
  • Adhere to company policies and regulatory standards, including HIPAA, to protect data privacy and integrity.

Requirements

  • At least 1 year of customer service experience.
  • Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.
  • Experience working with individuals from diverse backgrounds and needs.
  • Proven experience handling sensitive information or supporting individuals in distress.
  • Strong empathetic listening skills.
  • Ability to maintain composure and professionalism under pressure.
  • Understanding of confidentiality and privacy regulations and policies.
  • Ability to thrive in a fast-paced environment while meeting performance metrics.
  • Technical proficiency with the ability to troubleshoot and guide users effectively.
  • A designated private work environment that supports data privacy and confidentiality.
  • Willingness to work any of the listed shifts, including occasional adjustments based on business needs.
  • Ability to work 1 weekend per month and at least 4 holidays per year.
  • Experience with Jira, Zendesk, or other ticketing systems preferred.
  • Experience in a phone support role handling sensitive health information preferred.
  • Experience working in healthcare or health tech preferred.

Benefits

  • Target base salary of $25.13 - $29.49 per hour.
  • Opportunity for the temporary role to extend or become permanent full-time based on performance and/or business needs.
  • Annual review of pay and compensation programs using the Radford Global Compensation Database.
  • Work for a mission-driven company focused on improving access to mental healthcare.
  • Exposure to a collaborative, cross-functional care support environment.
  • Equal opportunity employer commitment and reasonable accommodations for qualified individuals with disabilities and disabled veterans.

Interested in this position?

Apply directly on the company website

Apply Now

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