Technical Channels Specialist (TikTok Shops)

1 hour, 18 minutes ago
Contract
Junior
Customer and Technical Support
Spreetail

Spreetail

Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. They purchase products from top partners, list on major marketplaces, and provide next-day order fulfillment with their i...

Internet Software & Services
251-1K
Founded 2006
$208M raised

Description

  • Manage creator sampling operations by tracking COGS and shipping costs for free and refundable creator samples.
  • Oversee creator community management, including onboarding top GMV creators into chat groups and maintaining creator relationships.
  • Send live sale discount communications and manage creator inboxes.
  • Drive creator engagement through sampling announcements, answering creator inquiries, and supporting front-end TikTok engagement with partner creator content.
  • Maintain weekly reporting and KPI trackers for data points that do not have API integrations or automation.
  • Support growth initiatives by adding new products to the trending search tool.
  • Create and track weekly customer outreach campaigns.
  • Support daily management of TikTok Shops and other ad hoc tasks that improve campaign performance.

Requirements

  • Experience in customer service, project management, account management, agency work, or a similar field with a proven track record of good decision making.
  • Excellent communication, English language, and cross-functional collaboration skills.
  • Comfortable organizing data and working within marketplace portals.
  • Ability to learn new programs and software and willingness to build new skills.
  • Proficiency in Microsoft Office and Excel.
  • 2-3 years of experience in a relevant industry (preferred).
  • Experience with TikTok Shops as a seller or creator (preferred).
  • Experience with listing creation, upload, and troubleshooting (preferred).
  • Must have a remote work-from-home setup with a desktop or laptop meeting minimum system requirements.
  • Must provide dual monitors, a stable wired internet connection of 10 Mbps or higher, a PC headset, and an HD webcam of at least 720p resolution.

Benefits

  • Remote work arrangement.
  • Opportunity to work in a fast-growing ecommerce company.
  • Supportive, agile, and fast-paced team environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Experienced Heavy Body Technician

Carvana 10K-50K Automotive

Carvana is hiring an Experienced Heavy Body Technician to perform extensive autobody repair on multi-panel vehicles in its high-tech inspection centers and help train other technicians.

1 hour, 15 minutes ago

Freelance Luxury Brand Evaluator - Umeå, SE

CXG is hiring freelance Luxury Brand Evaluators to complete discreet customer experience missions for premium and luxury brands and provide objective feedback that helps shape brand strategy.

1 hour, 22 minutes ago

Remote | Reservations Assistant | Training Provided

Aisle and Abroad Travel & Tourism

Deidre is hiring a fully remote Reservations Assistant to support booking and scheduling coordination in a structured, client-focused environment.

1 hour, 28 minutes ago

USA Customer Support Agent (PST-EST timezone)

JobHire.AI 11-50 Software Development

JobHire.ai is hiring a Customer Support professional to provide proactive, human-guided onboarding and early-stage engagement that helps job seekers activate, stay engaged, and convert to paid value while improving retention and revenue.

1 hour, 33 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers