Customer Success Specialist, Mandarin and English Speaking

2 months, 3 weeks ago
Full-time
Junior
Customer and Technical Support
Spreetail

Spreetail

Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. They purchase products from top partners, list on major marketplaces, and provide next-day order fulfillment with their i...

Internet Software & Services
251-1K
Founded 2006
$208M raised

Description

  • Schedule, train, and lead onboarding meetings with new clients to understand their logistics needs and goals.
  • Conduct regular client meetings on a weekly, monthly, or quarterly basis to review performance and address concerns.
  • Serve as the primary point of contact for client issues and troubleshoot problems quickly and accurately.
  • Monitor client KPIs such as delivery times, order accuracy, and inventory levels.
  • Ensure client contracts and service level agreements are current and aligned with service expectations.
  • Act as a bridge between clients and internal operations to support clear communication and problem solving.
  • Help maintain high levels of client satisfaction and retention across logistics accounts.

Requirements

  • 2+ years of experience in customer success, account management, or logistics customer-facing operations.
  • Experience in 3PL, e-commerce, fulfillment, or retail is highly desirable.
  • Bachelor’s degree or equivalent experience in business or a related field.
  • Fluent in English and Mandarin.
  • Exposure to global customers and an understanding of international markets is desirable.
  • Ability to work in a remote, Europe-based role.
  • Non-linear career paths are welcomed, and a college degree is not strictly required.

Benefits

  • Full-time remote role.
  • Location flexibility across Leighton Buzzard, Berlin, Wunstorf, or remote in Europe.
  • Inclusive hiring approach that welcomes diverse backgrounds and non-linear career paths.
  • Equal opportunity and affirmative action employer commitment.
  • Opportunity to join a fast-growing ecommerce company focused on operational excellence.

Interested in this position?

Apply directly on the company website

Apply Now

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