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Senior Business Operations Analyst

2 months, 2 weeks ago
United States
Full-time
Senior
Operations Analyst
Data Science and Analytics
Python Snowflake SQL Tableau
Apply Now
SoFi

SoFi

SoFi specializes in providing a comprehensive financial platform that empowers individuals to achieve their financial goals through services such as student loan refinancing, debt consolidation, home buying assistance, and investment opportunities, all...

Capital Markets
1K-5K
Founded 2011
$2900M raised
View All Jobs 2

Description

  • Use advanced SQL to analyze large datasets and support operational decision-making.
  • Design, build, and maintain Tableau dashboards and reporting solutions.
  • Develop and present Google Slides presentations for senior leadership on collections and recovery insights.
  • Lead analytical projects from requirements gathering through implementation and validation.
  • Partner with stakeholders to test strategies, analyze impact, and monitor performance.
  • Collaborate with MIS team members to improve processes, databases, and Snowflake data structures.
  • Analyze outbound dialer and inbound IVR performance and create omni-channel operational reporting.
  • Work with Operations and Technology teams to identify workflow, policy, compliance, and execution gaps.
  • Develop recurring strategic and tactical reports, KPIs, performance metrics, and analytical tools.
  • Ensure reporting accuracy and integrity through detailed business and data validation.

Requirements

  • 3–5 years of experience in an operational analytics or similar analytical role.
  • Advanced SQL proficiency with experience working on large datasets.
  • Strong experience building dashboards and reporting in Tableau or similar BI tools.
  • Experience using Python and statistical analysis tools for operational or business analytics.
  • Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
  • Proven ability to conduct sophisticated analysis using customer performance data, bureau attributes, and third-party data sources.
  • Experience leading initiatives and driving results through collaboration and hands-on execution.
  • Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
  • Ability to work effectively in a fast-paced, evolving environment.
  • Bachelor’s degree required.
  • Collections industry experience with knowledge of FDCPA, TCPA, FCRA, and CFPB Reg F is preferred.
  • Experience with collections operations reporting and analytics is preferred.
  • Familiarity with Snowflake data environments is preferred.
  • Passion for writing well-tested, maintainable code and utilizing testing frameworks is preferred.
  • Experience training or developing AI chat agents using summarized Snowflake data is preferred.

Benefits

  • Competitive base pay determined by experience, skills, and location.
  • Access to SoFi’s comprehensive and competitive benefits package.
  • Reasonable accommodations for candidates with physical or mental disabilities during the hiring process.
  • Equal employment opportunities for all employees and applicants.
  • Consideration for employment of qualified applicants with arrest and conviction records, in line with the San Francisco Fair Chance Ordinance.
  • Remote work is not available from Hawaii or Alaska due to insurance coverage issues.

Interested in this position?

Apply directly on the company website

Apply Now

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