SoFi

SoFi specializes in providing a comprehensive financial platform that empowers individuals to achieve their financial goals through services such as student loan refinancing, debt consolidation, home buying assistance, and investment opportunities, all...

Capital Markets

Financials

1K-5K (4200)

Founded 2011

$2900M raised

42 open positions

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Senior Business Operations Analyst

1 month ago

United States

Full-time

Senior

Operations Analyst

Data Science and Analytics

Python Snowflake SQL Tableau

Apply Now

SoFi

Capital Markets

1K-5K

Founded 2011

$2900M raised

View All Jobs 42

Description

Use advanced SQL to analyze large datasets and support operational decision-making.
Design, build, and maintain Tableau dashboards and reporting solutions.
Develop and present Google Slides presentations for senior leadership on collections and recovery insights.
Lead analytical projects from requirements gathering through implementation and validation.
Partner with stakeholders to test strategies, analyze impact, and monitor performance.
Collaborate with MIS team members to improve processes, databases, and Snowflake data structures.
Analyze outbound dialer and inbound IVR performance and create omni-channel operational reporting.
Work with Operations and Technology teams to identify workflow, policy, compliance, and execution gaps.
Develop recurring strategic and tactical reports, KPIs, performance metrics, and analytical tools.
Ensure reporting accuracy and integrity through detailed business and data validation.

Requirements

3–5 years of experience in an operational analytics or similar analytical role.
Advanced SQL proficiency with experience working on large datasets.
Strong experience building dashboards and reporting in Tableau or similar BI tools.
Experience using Python and statistical analysis tools for operational or business analytics.
Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
Proven ability to conduct sophisticated analysis using customer performance data, bureau attributes, and third-party data sources.
Experience leading initiatives and driving results through collaboration and hands-on execution.
Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
Ability to work effectively in a fast-paced, evolving environment.
Bachelor’s degree required.
Collections industry experience with knowledge of FDCPA, TCPA, FCRA, and CFPB Reg F is preferred.
Experience with collections operations reporting and analytics is preferred.
Familiarity with Snowflake data environments is preferred.
Passion for writing well-tested, maintainable code and utilizing testing frameworks is preferred.
Experience training or developing AI chat agents using summarized Snowflake data is preferred.

Benefits

Competitive base pay determined by experience, skills, and location.
Access to SoFi’s comprehensive and competitive benefits package.
Reasonable accommodations for candidates with physical or mental disabilities during the hiring process.
Equal employment opportunities for all employees and applicants.
Consideration for employment of qualified applicants with arrest and conviction records, in line with the San Francisco Fair Chance Ordinance.
Remote work is not available from Hawaii or Alaska due to insurance coverage issues.

Interested in this position?

Apply directly on the company website

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